Angela Salmon
Duluth,MN
Summary
Leasing Professional with over 10 years of developing positive, understanding relationships to improve the customer experience and ensure their needs are met. A patient and level-headed worker who is capable of de-escalating difficult situations in a productive and professional manner. Capable of responsibly handling sensitive information and accurately processing complex documentation with exceptional attention to detail.
Overview
4
4
years of professional experience
Work History
Property Manager
Metes and Bounds
08.2024 - 04.2025
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-in/out inspections with tenants to identify required repairs. As well as regular property inspections, addressing potential hazards and areas for improvement, keeping property in compliance with state and federal regulations
- Verified income, assets, expenses as well as background/credit checks and rental history for all applicants and completed files for each.
- Lived on-site and managed a 50 unit LIHTC complex
Customer Service Cashier
Hideaway Tobacco
10.2023 - 04.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions, handling over $200 in cash and credit sales each shift.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Leasing Professional
East West Property Management
09.2022 - 10.2023
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs. Then upon showing completion, would invite the prospect to fill out an application.
- Kept meticulous records of correspondence between myself and prospects.
- Helped prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes when needed.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution and scheduling of appointments for property showings.
- Participated in regular training sessions to stay updated on industry trends and best practices in property management.
- Assisted 5 property managers, conducting showings and leasing 100+ different single-family homes and multi-family complexes between their portfolios.
Leasing Professional
Hampshire Hills (Greystar & Steven Scott)
05.2021 - 08.2022
- Performed property viewings, clearly communicating prices and terms while handling the signing of all leases and other necessary documents
- Documented activity using CRM, Yardi, One Site, ILM leading to improved organization
- Discovered, engaged, and advanced prospects and performed all necessary follow-ups
- Completed daily move in/move out inspections to ensure units are properly maintained
- Cleaned units as needed and handled the preparation and cutting of all new tenant keys.
- Showed and leased 536 units, on a 7 building property.
Education
H.S. Diploma -
Centennial High School
Circle Pines, MN01.2006
Skills
- Technology Proficient
- Leasing Software
- Fair Housing Regulations
- Sales & Communication
- Leasing Paperwork
- Policy & Compliance
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- LIHTC
Additional Experience
- Team Member | Tractor Supply Company | 08/2020 – 07/2021 Prior Lake, MN
- Shift Lead | Enchantasys Boutique | 09/2019 – 05/2021 Burnsville, MN
- Team Member | Aldi | 06/2019 – 10/2019 St. Paul, MN
- Shift Manager | Tractor Supply Company | 09/2018 – 04/2019 Prescott, WI
- Shift Leader | Super America | 12/2017 – 07/2018 Shakopee, MN
Timeline
Property Manager
Metes and Bounds
08.2024 - 04.2025
Customer Service Cashier
Hideaway Tobacco
10.2023 - 04.2024
Leasing Professional
East West Property Management
09.2022 - 10.2023
Leasing Professional
Hampshire Hills (Greystar & Steven Scott)
05.2021 - 08.2022
H.S. Diploma -
Centennial High School
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