MARIO PEDROZA
2610 S Park St Salt Lake City,Utah
Summary
Proven experience in driving high-volume sales within the property and casualty insurance sector, effectively identifying customer needs and recommending suitable insurance products. Achieved a quote-to-sale conversion rate exceeding 33% through adept guidance of prospects, overcoming objections, and consistently surpassing sales targets. Maintained comprehensive knowledge of product offerings and compliance standards, ensuring accuracy in policy explanations and customer interactions. Bilingual communication skills facilitated exceptional service delivery in a fast-paced environment, enhancing customer satisfaction and retention.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Property and Casualty Insurance Agent
TTEC (PROGRESSIVE)
09.2024 - Current
- Drove high-volume sales by identifying customer needs, recommending appropriate P&C insurance products, and closing auto policies with confidence and accuracy
- Achieved a quote-to-sale conversion rate by effectively guiding prospects through the sales process, overcoming objections, and consistently surpassing daily and monthly sales targets
- Maintained expert-level knowledge of Progressive's product offerings, underwriting guidelines, and compliance standards to ensure accuracy and regulatory adherence.
- Clearly explained complex policy details, coverage options, and pricing structures to help customers make informed purchasing decisions.
- Handled high inbound call volumes in both English and Spanish, delivering exceptional service while balancing sales performance and customer satisfaction in a fast-paced environment
Property Manager
ALDEA HOMES
01.2022 - 05.2024
- Oversaw daily operations for 15+ independently owned residential properties, ensuring timely rent collection and full occupancy
- Coordinated maintenance requests, scheduled repairs, and performed regular property inspections to uphold property standards.
- Negotiated lease agreements and renewals, demonstrating strong communication and contract management skills
- Built and maintained positive tenant relationships through responsive service and clear, professional communication
Assistant Manager
CHILE AMOR RESTAURANT
08.2018 - 11.2021
- Directed day-to-day operations including budgeting, scheduling, and inventory oversight, ensuring smooth and cost-efficient workflows
- Managed vendor relationships, received and organized inventory, and maintained accurate supply levels to meet business needs
- Resolved operational and customer service issues swiftly and professionally, developing strong problem-solving and interpersonal skills
- Analyzed sales trends and operational data to make informed business decisions and improve profitability
Education
High School Diploma -
WOODS CROSS HIGH SCHOOL
Woods Cross, Utah01.2017
Skills
- Fluent in Spanish and English
- Coachable
- Technology Proficient
- Client-focused
- Highly motivated
- Attentive listener
- Product knowledge
- Property insurance
- Casualty insurance
- Sales conversion
- Customer needs analysis
- Policy explanation
- Inbound call handling
- Bilingual communication
- Operational oversight
- Sales performance
- Customer satisfaction
- Goal-oriented mindset
- Licensed insurance agent
- Customer retention
Certification
Property & Casualty Insurance License
- Utah (Resident)
- 10+ additional states (Non-resident)
References
References available upon request.
Hobbies and Interests
- Outside of the world of numbers , I find joy in a variety of hobbies that bring balance to my life. Engaging in outdoor activities, such as hiking, swimming and cycling, allows me to recharge and appreciate the beauty of nature. I am an avid reader, delving into literature that spans genres and cultures, which expands my knowledge and provides a welcome escape. Cooking is another passion of mine; experimenting with flavors and creating delicious meals provides a creative outlet that mirrors the precision and attention to detail required in sales. These hobbies not only contribute to my well-being but also enhance my ability to perform at my highest.
Timeline
Property and Casualty Insurance Agent
TTEC (PROGRESSIVE)
09.2024 - Current
Property Manager
ALDEA HOMES
01.2022 - 05.2024
Assistant Manager
CHILE AMOR RESTAURANT
08.2018 - 11.2021
High School Diploma -
WOODS CROSS HIGH SCHOOL