Karina Galdamez
Winter Garden
Summary
Motivated professional with extensive experience in customer service, sales, and leadership. Proven track record of excelling in fast-paced environments and delivering exceptional results. Seasoned Property and Casualty Insurance Agent with deep knowledge of complex insurance policies and claims processing. Strong skills in customer service, risk assessment, premium negotiation, and client portfolio management, consistently achieving sales goals and enhancing team performance.
Overview
14
14
years of professional experience
Work History
Property & Casualty Insurance Agent
AAA, NCNU Insurance
Richmond
11.2011 - 06.2019
- Generated new sales, exceeding insurance quotas by 50% with an 85% retention rate.
- Provided exceptional customer service through prompt responses and effective support.
- Reviewed and identified products to align with client needs.
- Bound and issued accurate policies in a timely manner.
- Conducted policy reviews to verify coverage adequacy and compliance.
- Utilized Salesforce for customer data management and lead generation.
- Responded to customer inquiries regarding insurance and membership issues, facilitating claims initiation.
District Manager
Unlimited Wireless/MetroPCS Authorized Dealer
Richmond
09.2007 - 10.2011
- Oversaw hiring processes and payroll for all employees.
- Served as primary contact for corporate-related issues.
- Directed marketing strategies across all store locations.
- Managed inventory, ordered merchandise, and trained new employees on procedures and promotions.
- Delivered exceptional customer service in-store and via phone to support clientele.
- Processed cash and credit card payments, consistently surpassing monthly sales goals.
- Resolved daily operational challenges and managed financial accounts for all stores.
Mortgage Loan Officer / Realtor
Premium Financial / Prudential Realty
El Sobrante
07.2005 - 10.2007
- Generated leads for purchases and refinancing, enhancing client acquisition strategies.
- Met with clients to complete loan applications, verify assets, and gather required documents.
- Shopped for competitive rates and loan products with various lenders.
- Set up files, opened escrow accounts, and ordered appraisal reports.
- Met deadlines for loan contingency and rate locks through diligent planning.
- Updated contact database to maintain accurate records of client interactions.
- Organized office meetings to improve communication and operational efficiency.
- Assisted buyers in new home purchases and listed properties on MLS.
Education
General Education -
Contra Costa College
San Pablo, CAHigh School -
Richmond High School
Richmond, CASkills
- Licensed insurance agent (P&C)
- Insurance sales expertise
- Bilingual communication (English/Spanish)
- Microsoft Office proficiency
- Salesforce and Google Workspace expertise
- Account retention
- Customer relationship management
- Time management
Accomplishments
Circle of Excellence 2013, 2015, 2016, 2017
Timeline
Property & Casualty Insurance Agent
AAA, NCNU Insurance
11.2011 - 06.2019
District Manager
Unlimited Wireless/MetroPCS Authorized Dealer
09.2007 - 10.2011
Mortgage Loan Officer / Realtor
Premium Financial / Prudential Realty
07.2005 - 10.2007
General Education -
Contra Costa College
High School -
Richmond High School