Angela Santana
Diboll,TX
Summary
Reliable Key Holder known for high productivity and efficient task completion. Possess specialized skills in inventory management, customer service, and loss prevention strategies. Excel in leadership, communication, and problem-solving to enhance team performance and customer satisfaction. Ready to leverage abilities in a new role to drive success and operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Softgoods Coordinator
Sun & ski
Frisco
2021.05 - 2022.06
- Offered policy guidance and management to promote asset protection
- Exceeded company sales goals for new policies
- Responded to inquiries and explained product features and service advantages to potential customers
Shoe Sales Associate
Academy Sports + Outdoors
Frisco
2020.10 - 2021.05
- Unloaded truck, stocked merchandise, and maintained aisles and product displays to foster neat, clean, and organized aisles and sales floor.
- Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.
- Helped customers sign up for loyalty programs and submitted completed paperwork.
Shoe Sales Associate
Academy Sports + Outdoors
Lufkin
2019.04 - 2020.10
Sales Associate
JCPenney
Lufkin
2018.08 - 2019.04
- Maintained a well-stocked and organized sales floor with the latest merchandise to drive sustained sales revenue.
- Drove sales of company products and services by meeting with customers using a strategic and organized approach.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service, and operational goals.
Manger (keyholder) & ICS Inventory Control
Boot Barn
Frisco/ Lufkin
- Guided two full-time and four part-time employees by setting sales goals and tracking sales results on a weekly basis.
- Optimized merchandise display and controlled stock based on analysis of sales data and customer feedback.
- Deal with complaints from customers to maintain the store's reputation.
- Preparing and controlling the store's budget, aiming for minimum expenditure and efficiency.
Insurance Sales Agent
AllState
Lewisville
- Researched and analyzed beneficial insurance and investment options and made recommendations to clients
- Pursued continued professional development through insurance workshops, course, and webinars
- Offered policy guidance and management to promote asset protection
- Exceeded company sales goals for new policies
- Responded to inquiries and explained product features and service advantages to potential customers
- Analyzed customer needs and provided best options, upselling products and services
- Followed up with customers to check on changing needs and propose new offerings.
Sales Merchandiser/Stocker
Buc-ee's
Denton
- Organized storage of articles in bins, floor, shelves, and assigned areas according to product categories.
- Updated pricing and sales signs to promote merchandise.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
Education
Bachelor of Business Administration Management -
Texas Woman's University
Denton, TX12.2024
Associate of Science -
Angelina College
Lufkin, TXHigh School Diploma -
Diboll High School
Diboll, TXSkills
- People skills
- Loss Prevention
- Team building
- Staff Training and Development
- Project planning
- Organizational skills
- Merchandise stocking
- Cash Handling
- Customer Service Management
- Personnel Scheduling
Accomplishments
- Chancellor's List Spring 2024
Languages
Spanish
Elementary
Certification
- Excel: Tips and Tricks Course completed April 01, 2024
- Global Collaboration Certificate
Timeline
Softgoods Coordinator
Sun & ski
2021.05 - 2022.06
Shoe Sales Associate
Academy Sports + Outdoors
2020.10 - 2021.05
Shoe Sales Associate
Academy Sports + Outdoors
2019.04 - 2020.10
Sales Associate
JCPenney
2018.08 - 2019.04
Manger (keyholder) & ICS Inventory Control
Boot Barn
Insurance Sales Agent
AllState
Sales Merchandiser/Stocker
Buc-ee's
Bachelor of Business Administration Management -
Texas Woman's University
Associate of Science -
Angelina College
High School Diploma -
Diboll High School
- Excel: Tips and Tricks Course completed April 01, 2024
- Global Collaboration Certificate
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