Angela Santana

As a Human Resource Manager, I lead and direct the routine functions of the Human Resources department, including hiring and interviewing staff, compensation management, administering pay, benefits, and leave, and enforcing company policies and practices. My day to day job functions include onboarding new hires, managing time keeping using HR systems (Workday), process wage garnishments, process invoices, communicate with vendors regarding payment status, create over time reports, conduct missed time audits, and help employees with any issues or questions they have regarding their employee workday profiles or job benefits and or company policies. On a monthly basis, I input all contract labor hours into our labor tracker to prepare for quarter closing, which reflects our staff to resident ratios. I also facilitate employee engagement events and insurance open enrollment periods. During open enrollment I have one on ones with employees who want to continue or change their insurance benefits. I explain what insurance plans the company provides and answer any and all questions pertaining to our benefit guide. I also conduct compliance audits which help our facility remain compliant with state and federal regulations. I also participate in conflict resolution within the entire facility and follow through with any and all disciplinary discrepancies. Above all, I do my best in creating and maintaining a positive work culture by listening to employee needs and incorporating job satisfaction-focused incentives on a monthly basis.

As the Director, I was able to connect with patients and their families by providing placement for their skilled needs. I assisted our Marketing Director in communicating with hospital case managers and following up on potential residents. I would also created marketing materials for presentation at mixers, and other events. Prior to admitting residents, I reviewed referrals on potential patient health and hospitalization history, along with communicating with insurance agencies to verify insurance validity, and acquire authorizations when necessary. I also worked with the facility's social services director in providing potential discharge plans before admitting new residents. I would order any medical supplies necessary for specific patients, along with preparing rooms prior to patient arrival. I also created patient charts and binders, both electronic and physical. After admission, I would greet our new residents and go over the admission packet, which included facility policy and procedures, arbitration agreement, HIPAA acknowledgment forms, and financial coverage forms. I would also provide facility tours, and answer all admission inquiries.

In this role I conducted daily store operations, including opening and closing procedures and cash handling. I organized promotional events to increase product awareness, resolved customer complaints in a timely manner, and recruited, trained, and supervised new employees. I also maintained accurate records of employee performance reviews. I balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties. Completed thorough opening, closing, and shift change functions to maintain operational standards each day. Prepared weekly schedules to verify proper floor coverage within fiscal guidelines. Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.

During the pandemic, I acquired an emergency substitute license. My employment with Ontario Middle School was contractual, as my license was valid for only three months at a time. As an emergency substitute teacher, I was often needed in Special Education classes for children ages 11-14. When I would substitute for special education classes, I would review every child's IEP and make accommodations for students who needed them. I also supervised IAs when necessary. Specifically for children in the IEP program, it was important for me to create and execute lesson plans for each child. Some examples are: organization activities, sensory storytelling, and memory puzzles. When substituting for classes outside of the Special Education Department, I would monitor student behaviors and delegate when needed. I would also explain homework assignments and provide one-on-one help. At the end of each class period, I would create a report, including a brief summary of how class went, and list any concerns.

My daily duties as a Patient Access Coordinator were scheduling appointments, communicating with insurance companies to ensure insurance coverage, collecting copays and other payments, registering patients for outpatient/inpatient procedures, and helping patients fill out and understand the necessary paperwork for such appointments. In this role, I was able to execute my personal attributes, as this role required compassionate and empathetic individuals. During my employment in this position, it was important for me to demonstrate patience and kindness as I worked with people from various backgrounds. When a patient expressed concerns or financial hardship, I guided them through our financial assistance application, or presented other programs the hospital offered.

As a student associate, I performed general secretary duties such as answering phone calls and emails, scheduling and rescheduling appointments, checking students in for appointments, maintaining a clean office area, and managing inventory orders and supplies. I was given the opportunity to demonstrate my project management skills by creating a loaner laptop program for business students. I created the program in 2018 when I was a freshman in college, and it is still a current program within PSU's School of Business years later. Due to the loaner laptop program and demographics pulled from student applications, we were able to provide more laptops as the program grew. This is where I learned how to review and analyze data in order to propose a need for students. I was also given other responsibilities, such as planning our annual Christmas party and School of Business mixer. I enjoyed my time at PSU and made many meaningful connections throughout my time as a student associate. Due to COVID-19, I was forced to relocate, which explains my separation from the position.