Victoria Chaichan
Castro Valley,USA
Summary
Customer service, Client coordination, and project management across both the United States and Thailand. Over 7 years of experience providing excellent service, solving problems, managing clients, and supporting daily operations in fast-paced environments. Known for strong communication, multitasking, reliability, and the ability to adapt quickly.
Overview
12
12
years of professional experience
Work History
Waitress / Customer Service
Pad Thai Cuisine
01.2019 - Current
- Provide friendly and attentive customer service in a fast-paced environment.
- Take and process orders, serve food, and assist with customer requests.
- Maintain a clean and organized dining area for a positive guest experience.
- Handle daily cash closing, sales recording, and financial reconciliation accurately.
- Coordinate birthday celebrations and small events for customers.
- Communicate with vendors and suppliers regarding inventory and restocking.
- Monitor safety equipment including fire extinguishers and ventilation systems.
- Train new staff on customer service, restaurant procedures, and daily operations.
Project Manager – Interior Design
TNC Creative Co., Ltd.
01.2016 - 01.2018
- Managed interior design projects for retail stores, cafés, clinics, hospitals, restaurants, and office spaces.
- Coordinated full project lifecycle from concept to completion.
- Created project timelines and monitored construction progress to ensure deadlines were met.
- Resolved on-site issues to prevent delays and ensure project success.
- Presented design concepts, pricing, and project details to clients clearly and professionally.
- Conducted final inspections prior to handing over completed projects.
Account Executive
GMM Grammy Public Company Limited
01.2014 - 01.2016
- Acted as primary liaison between clients and internal teams to support clear communication.
- Planned and managed project workflows for smooth execution.
- Presented proposals and acquired new clients to grow business.
- Ensured projects were completed within deadlines.
- Negotiated pricing, promotions, and agreements.
- Built and maintained strong client relationships leading to repeat business.
- Provided regular progress updates to clients.
- Managed sudden changes and resolved operational issues effectively.
Education
Bachelor of Science - Nursing & ESL Coursework - In Progress
City College of San Francisco (CCSF)
San Francisco, CABachelor of Laws (LL.B.) - undefined
Ramkhamhaeng University
Bangkok, Thailand01.2004
Skills
- Customer Service
- Multitasking & Time Management
- Client Relations & Communication
- Problem Solving & Decision Making
- Team Collaboration
- Sales Support & Upselling
- Daily Cash Closing & Basic Accounting
- Vendor & Supplier Coordination
- Project Coordination
- Event Assistance (Birthday Setup)
- Training New Employees
LANGUAGES
Thai — Native
English — Intermediate (Improving communication skills daily)
Timeline
Waitress / Customer Service
Pad Thai Cuisine
01.2019 - Current
Project Manager – Interior Design
TNC Creative Co., Ltd.
01.2016 - 01.2018
Account Executive
GMM Grammy Public Company Limited
01.2014 - 01.2016
Bachelor of Laws (LL.B.) - undefined
Ramkhamhaeng University
Bachelor of Science - Nursing & ESL Coursework - In Progress
City College of San Francisco (CCSF)