Angela Schepis
Fairmont,WV
Summary
Proven leader with a track record of exceeding targets at Kroger, adept in workload management and performance coaching. Skilled in forklift operation and fostering teamwork, consistently enhance retail management efficiency and safety. Achievements include mentoring teams to peak performance, underpinned by expertise in retail metrics and goals.
Overview
6
6
years of professional experience
Work History
Team Leader Manager
Tractor Supply Company
12.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Supported company sustainability efforts by properly sorting recyclable materials before baling them for future use or sale.
- Collaborated with other team members to troubleshoot mechanical issues impacting production goals.
- Priced and tagged products based on pricing guide to optimize sales volume.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Specialist/ Deli ( Cheese Shop)
Kroger
08.2018 - 11.2021
- Followed all company policies and procedures to deliver quality work.
- Earned recognition as top performer consistently exceeding targets throughout my tenure as specialist in field.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Mentored junior team members, fostering professional growth through guidance on best practices in industry.
- Oversaw daily operations of busy office environment, ensuring tasks were completed efficiently and accurately.
Education
High School Diploma -
Fairmont Senior High School
Fairmont, United States05.1988
Skills
- Workload Management
- Performance Coaching
- Game strategy
- Retail management experience
- Retail Metrics and Goals
- Retail Floor Stocking
- Forklift Operation
- Safety awareness
- Order Picking
- Materials Handling
- Teamwork and Collaboration
- OSHA Workplace Safety
- Equipment Inspections
Timeline
Team Leader Manager
Tractor Supply Company
12.2021 - Current
Specialist/ Deli ( Cheese Shop)
Kroger
08.2018 - 11.2021
High School Diploma -
Fairmont Senior High School