Angela Schutten
Wautoma,WI
Summary
Dynamic manager with a proven track record at Goodlife Assisted Living, enhancing resident satisfaction through strategic staff training and effective communication. Skilled in performance management and conflict resolution, I fostered a collaborative environment that improved service delivery and employee engagement, resulting in a significant boost in overall care quality.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Manager
Goodlife Assisted Living
12.2015 - Current
- Oversaw daily operations to ensure high-quality care for residents
- Developed and implemented training programs for staff efficiency
- Managed resident care plans in collaboration with healthcare professionals
- Enhanced communication strategies to improve staff-resident interactions
- Conducted regular performance evaluations to foster professional development
- Led initiatives to increase resident satisfaction and engagement
- Coordinated team meetings to align goals and improve service delivery
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
CNA
Cerebral Palsy of Mideast Wisconsin
08.2008 - 11.2015
- Provided compassionate care to individuals with cerebral palsy, ensuring comfort and dignity.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Monitored vital signs and documented changes in patient conditions accurately.
- Collaborated with healthcare teams to implement individualized care plans effectively.
- Maintained a safe and clean environment, adhering to health and safety regulations.
- Educated families on patient care techniques and resources available for support.
- Mentored junior staff on best practices in patient care and communication methods.
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Waitress Trainer
PineRidge
09.2005 - 10.2008
- Trained new staff on menu knowledge and service standards.
- Developed training materials to enhance onboarding efficiency.
- Mentored waitstaff to improve customer service skills and performance.
- Monitored trainee progress and provided constructive feedback regularly.
- Implemented best practices for order accuracy and timely food delivery.
- Enhanced team communication to foster a collaborative work environment.
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
- Increased overall restaurant performance through comprehensive staff training on menu items, upselling techniques, and company policies.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
- Reduced order errors by implementing standardized processes for communicating orders clearly between front-of-house and back-of-house teams.
- Established rapport with regular patrons, leading to increased repeat business for the establishment over time.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Established and maintained quality control standards.
- Built and maintained professional relationships with vendors and suppliers.
- Recognized for exemplary training skills by management, resulting in increased responsibilities and involvement in onboarding new employees.
Team Leader
Shopko
03.2000 - 06.2006
- Led team to achieve operational efficiency through process improvements and workflow optimization.
- Trained and mentored new staff on company policies and best practices for customer service.
- Implemented inventory management strategies to reduce stock discrepancies and enhance order fulfillment.
- Coordinated daily operations to ensure adherence to safety standards and compliance regulations.
- Streamlined communication processes between departments, enhancing collaboration and project execution efficiency.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Assisted in recruitment to build team of top performers.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
Education
Bachelor of Science - Criminal Justice
Purdue University
West Lafayette, IN06.2018
High School Diploma -
Horlick High
Racine, WI05.2003
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Cross-functional teamwork
- Project planning
- Performance management
- Staff development
- Shift scheduling
- Policy implementation
- Conflict resolution
- Schedule preparation
- Performance evaluations
- Budget control
- Key performance indicators
- Expectation setting
- Emergency response
- Brand management
- Lead generation
- Clear communication
- Safety procedures
- Employee onboarding
- Coaching and mentoring
- Work prioritization
- Policy and procedure development
- Inventory management
- Risk management
- Partnership development
- Competitor research
- Disciplinary techniques
- Computer skills
- Teamwork and collaboration
- Effective communication
- Problem resolution
- Adaptability and flexibility
- Positive attitude
- Attention to detail
- Multitasking
- Problem-solving
- Multitasking Abilities
- Organizational skills
- Hiring and training
- Managing operations and efficiency
- Scheduling and coordinating
- Negotiation and conflict resolution
Certification
CNA, CPR, First Aid
Timeline
Manager
Goodlife Assisted Living
12.2015 - Current
CNA
Cerebral Palsy of Mideast Wisconsin
08.2008 - 11.2015
Waitress Trainer
PineRidge
09.2005 - 10.2008
Team Leader
Shopko
03.2000 - 06.2006
Bachelor of Science - Criminal Justice
Purdue University
High School Diploma -
Horlick High