Angela Serna

● Investigate patient’s insurance benefits and financial assistance opportunities for specialty medications. This is completed by using internal and external web tools.

● Support healthcare providers in developing clear understanding of the benefits and facilitate many multiple patients monthly with early treatments through proactive communication.

Responsible for receiving initial pre-registration information from the patient, physician or physician's office. Updating demographics. Processing paperwork for inpatient admissions. Identifying and entering diagnosis and procedures from doctors orders for outpatient services.Obtaining and verifying insurance. Responsible for determining patient co-pays. Processing payments at the time of service. As well as determining and processing payments over the phone during pre-registrations. Registering patients in the Emergency room. Responsible for opening and closing procedures for Outpatient department. Done with no lead or management supervision. Work closely with ancillary departments i.e Lab, XRAY, EKG, Cardiology and Labor & Delivery. Responsible for receiving initial pre-registration information from the patient, physician or physician's office. Updating demographics. Processing paperwork for inpatient admissions. Identifying and entering diagnosis and procedures from doctors orders for outpatient services.Obtaining and verifying insurance. Responsible for determining patient co-pays. Processing payments at the time of service. As well as determining and processing payments over the phone during pre-registrations. Registering patients in the Emergency room. Responsible for opening and closing procedures for Outpatient department. Done with no lead or management supervision. Work closely with ancillary departments i.e Lab, XRAY, EKG, Cardiology and Labor & Delivery.