Angela Shaffer
New Bern,NC
Summary
Dynamic Member Service Manager with a proven track record at Trailer Plus LLC, excelling in customer support and dispute resolution. Leveraged strong product knowledge to enhance sales and foster relationships, ensuring customer satisfaction. Skilled in transaction processing and account management, consistently delivering prompt service in high-pressure environments.
Overview
26
26
years of professional experience
Work History
Member Service Representative
Trailer Plus LLC
01.2000 - Current
- Assisted customers with account inquiries and service requests to enhance customer satisfaction.
- Processed transactions accurately, ensuring efficient service delivery during peak hours.
- Learned and utilized customer relationship management.
- Provided support in resolving issues and escalating complex queries to customers as needed.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed calls, ensuring timely and accurate responses to customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products and services.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered prompt service to prioritize customer needs.
- Managed inventory of products and tools, ensuring availability for all appointments and retail sales.
- Increased retail sales by utilizing strong product knowledge.
Education
No Degree - General Ed And Childhood Ed
Craven Community College
Havelock, NCSkills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Transaction processing
- Account management
- Dispute resolution
- Issue resolution
- Product recommendations
- Sales strategy
- Service recommendations
- Product sales
Timeline
Member Service Representative
Trailer Plus LLC
01.2000 - Current
No Degree - General Ed And Childhood Ed
Craven Community College