Angela Shaffer
Oakdale,TN
Summary
Diligent and detail-oriented bank teller/teller supervisor with experience in managing teller operations and ensuring accurate transactions at Wachovia Bank. Proven ability to enhance customer satisfaction through effective communications and teamwork, and maintain compliance with banking regulations. Recognized for maintaining high ethical standards and accuracy in cash handling, contributing to a positive and efficient work environment.
Overview
30
30
years of professional experience
Work History
Veterinary Receptionist
Ras Tanura Kennel Club
12.2017 - 08.2020
- Maintained office and waiting room, keeping common areas clean and tidy.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
- Greeted pet parents with warm smile and pleasantly asked for sign-ins upon arrival.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Monitored inventory levels and placed orders for office supplies when needed, ensuring uninterrupted daily operations.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Kitchen Manager/ Accountant
Ras Tanura Hobby Farm
03.2012 - 05.2017
- Supervised kitchen staff to ensure efficient meal preparation and adherence to safety standards.
- Improved kitchen efficiency by optimizing staff scheduling.
- Designed and maintained menus to offer variety of high quality and consistency of dishes.
- Implemented customer feedback system to gather insights and improve dining experience.
- Maintained records of health inspections.
- Managed scheduling and payroll for kitchen staff, ensuring optimal staffing levels during busy periods.
- Coordinated with catering staff to deliver food services for special events and functions.
- Developed unique events and special promotions to drive sales.
- Led audits and prepared documentation, resulting in improved internal controls and risk management.
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Collaborated with external auditors during the annual audit process to provide necessary documentation and address any concerns or findings promptly.
- Facilitated smoother audit processes by maintaining organized and comprehensive financial documentation.
Teller/Bank Teller Supervisor
Wachovia Bank (merged South Carolina National, 1991)
11.1990 - 11.2000
- Processed customer transactions accurately and efficiently using banking software.
- Assisted customers with account inquiries, providing exceptional service and support.
- Maintained comprehensive knowledge of bank products to educate clients effectively.
- Resolved customer complaints promptly, ensuring satisfaction and fostering loyalty.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Provided training to new tellers on bank procedures, systems, and customer service best practices.
- Handled complex transactions such as foreign currency exchanges with accuracy and efficiency.
- Improved branch security by adhering strictly to all policies and procedures related to cash handling and fraud prevention.
- Counted, verified and handled bank deposits and armored car transactions.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained a secure work environment by enforcing safety protocols and conducting regular audits of vaults, cash drawers, and security systems.
- Sustained optimal levels of cash availability within the branch throughout various economic fluctuations using accurate forecasting methods informed by data analysis techniques.
- Developed schedules for teller staff to optimize coverage during peak business hours.
Education
GED -
West High School
Knoxville, TNSkills
- Proficient in cash handling
- Ethical integrity
- Accurate and efficient processing
- Excellent customer service
- Dependable and trustworthy
- Meticulous attention to detail
Timeline
Veterinary Receptionist
Ras Tanura Kennel Club
12.2017 - 08.2020
Kitchen Manager/ Accountant
Ras Tanura Hobby Farm
03.2012 - 05.2017
Teller/Bank Teller Supervisor
Wachovia Bank (merged South Carolina National, 1991)
11.1990 - 11.2000
GED -
West High School