Job Search Status
Open to workDesired start date: Immediately
Open To Work
Angela Shaffnit
Le Claire
Work Preference
Summary
Accomplished Customer Service Manager with 19 years of experience, specializing in customer relationship management and effective problem-solving.
Overview
19
19
years of professional experience
Work History
Customer Service Manager
Burke Cleaners
Bettendorf
09.2005 - 01.2025
- Guided team in resolving customer inquiries and complaints proficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided prompt, courteous, and expert service for routine inquiries and service complaints.
- Demonstrated excellent communication skills in resolving customer complaints.
- Assisted staff with resolving complex customer issues.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to resolve complaints and concerns.
- Delivered exceptional service to new and long-standing customers by addressing concerns and formulating solutions.
- Supervised staff performance to maintain alignment with customer service standards.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Assisted customers with making payments.
- Introduced operational improvements and techniques to ensure superior customer service.
- Executed research and analyzed findings to resolve customer issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
GED -
Bettendorf High School
Bettendorf, IA01-2004
Skills
- Customer relationship management
- Conflict resolution
- Customer service
- Communication strategies
- Problem solving
- Time management
- Customer relations
- Handling escalations
- Persuasive
- Conflict management
- CRM software
- Exceptional telephone etiquette
- Problem-solving
- Verbal and written communication
Languages
English
Professional
References
References available upon request.
Timeline
Customer Service Manager
Burke Cleaners
09.2005 - 01.2025
GED -
Bettendorf High School