Work Preference
Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
Open To Work

Angela Shaffnit

Le Claire

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Work Type

Part TimeContract WorkSeasonal WorkGig Work

Location Preference

Remote

Salary Range

$45000/yr - $200000/yr

Important To Me

Work-life balanceFlexible work hoursWork from home optionHealthcare benefits

Summary

Accomplished Customer Service Manager with 19 years of experience, specializing in customer relationship management and effective problem-solving.

Overview

19
19
years of professional experience

Work History

Customer Service Manager

Burke Cleaners
Bettendorf
09.2005 - 01.2025
  • Guided team in resolving customer inquiries and complaints proficiently.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Provided prompt, courteous, and expert service for routine inquiries and service complaints.
  • Demonstrated excellent communication skills in resolving customer complaints.
  • Assisted staff with resolving complex customer issues.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Maintained knowledge of company products and services to resolve complaints and concerns.
  • Delivered exceptional service to new and long-standing customers by addressing concerns and formulating solutions.
  • Supervised staff performance to maintain alignment with customer service standards.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Assisted customers with making payments.
  • Introduced operational improvements and techniques to ensure superior customer service.
  • Executed research and analyzed findings to resolve customer issues.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

GED -

Bettendorf High School
Bettendorf, IA
01-2004

Skills

  • Customer relationship management
  • Conflict resolution
  • Customer service
  • Communication strategies
  • Problem solving
  • Time management
  • Customer relations
  • Handling escalations
  • Persuasive
  • Conflict management
  • CRM software
  • Exceptional telephone etiquette
  • Problem-solving
  • Verbal and written communication

Languages

English
Professional

References

References available upon request.

Timeline

Customer Service Manager

Burke Cleaners
09.2005 - 01.2025

GED -

Bettendorf High School