Angela Shaw
Odessa,TX
Summary
Dynamic customer service professional with extensive experience at HEB Grocery Store, excelling in customer relations and team development. Proven track record of enhancing customer satisfaction through effective complaint resolution and relationship building. Skilled in payment acceptance and database maintenance, consistently driving repeat business and loyalty.
Overview
29
29
years of professional experience
Work History
Lead Business Center Custom Service Representative
HEB Grocery Store
Odessa, TX
10.2017 - Current
- Assisted customers with inquiries and product selection, ensuring positive shopping experiences.
- Resolved customer complaints efficiently, enhancing overall satisfaction levels.
- Collaborated with team members to maintain store organization and cleanliness standards.
- Processed transactions accurately using point-of-sale systems to ensure swift checkouts.
- Trained new staff on customer service procedures and store policies for consistent service delivery.
- Implemented feedback mechanisms to gather customer insights for service improvement initiatives.
- Participated in promotional events, effectively promoting products and boosting customer engagement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Cashier
Walmart
Odessa, TX
01.2012 - 10.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Provided assistance to customers in locating products throughout the store.
- Handled cash accurately while balancing registers at end of shifts.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Resolved customer inquiries and issues promptly, ensuring satisfaction and loyalty.
- Assisted in training new cashiers on procedures and customer service standards.
- Monitored inventory levels at checkout to prevent stock shortages and improve sales flow.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Assistant Store Manager
Dollar General
Odessa, TX
02.2009 - 09.2012
- Assisted in daily store operations and maintained high standards of customer service.
- Supported inventory management through accurate stock counts and product placement.
- Trained new employees on store policies, procedures, and customer engagement strategies.
- Implemented effective merchandising techniques to enhance product visibility and sales.
- Handled customer inquiries and resolved issues promptly to maintain satisfaction levels.
- Monitored cash handling processes to ensure compliance with company policies and procedures.
- Collaborated with management to develop promotional displays and seasonal setups.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Cashier
Mervyn's Department Store
Odessa, TX
02.2006 - 09.2009
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Provided assistance to customers in locating products throughout the store.
- Handled cash accurately while balancing registers at end of shifts.
Cashier
Dillards Department Store
Odessa, TX
01.1997 - 09.2002
- Provided assistance to customers in locating products throughout the store.
- Resolved customer inquiries and issues promptly, ensuring satisfaction and loyalty.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Handled cash accurately while balancing registers at end of shifts.
- Collaborated with team members to ensure smooth store operations during peak hours.
Education
Associate of Science - Education
Odessa College
Odessa, TX12-2017
Skills
Customer support
Customer relations
Database maintenance
Organization
Payment acceptance
Schedule management
Relationship building
Data entry
Critical thinking
Customer service
Team development
Timeline
Lead Business Center Custom Service Representative
HEB Grocery Store
10.2017 - Current
Cashier
Walmart
01.2012 - 10.2017
Assistant Store Manager
Dollar General
02.2009 - 09.2012
Cashier
Mervyn's Department Store
02.2006 - 09.2009
Cashier
Dillards Department Store
01.1997 - 09.2002
Associate of Science - Education
Odessa College