Angela Sheene
Clearwater
Summary
Versatile and talented at managing dynamic and cross-functional teams, with track record to prove. Excellent at multitasking and prioritizing delegation based on the need of costumers and the business.
Overview
17
17
years of professional experience
Work History
Store Manager
Starbucks
Hybla valley
05.2023 - Current
- Managed daily operations and ensured smooth workflow in high-volume store.
- Trained and mentored team members on customer service standards and product knowledge.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Coordinated staff schedules to maintain optimal coverage during peak hours.
- Enforced company policies and procedures to ensure compliance and safety standards.
- Developed promotional displays to enhance product visibility and drive customer engagement.
- Resolved customer inquiries and complaints with professionalism and efficiency.
- Collaborated with regional managers to align store goals with company initiatives.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
Shift Supervisor
Starbucks Coffee Company
Oak Forest
01.2018 - 02.2020
- As a shift supervisor I am responsible for holding partners accountable, following systems and procedures, assuring customer experience is excellent and in line with company standards, as well as cash management, product ordering and in addition to those roles the job requires adaption to various changes within the company to ensure leadership successfully executes business needs and the human needs of employees.
- Leading with compassion and integrity fully.
Commercial Automotive parts Manager
Autozone Parts Inc.
Richton Park
04.2017 - 01.2018
- Created and managed a small team to service local mechanics and dealerships in surrounding area including foreign and domestic vehicle needs.
- Maintained and integrated ways to organize invoices per account and pay-ability.
- Used catalogs and cross referenced part Numbers and located parts for each commercial account with integrity, accuracy and urgency.
Electrical Apprentice
L and M Electric
Park Forest
02.2017 - 01.2018
- Used and applied Illinois electrical code within blue print reading, installing and testing various residential electrical needs including and not limited to incorporating new outlets, lighting fixtures, appliances and electrical panels within new and old constructions.
- Used Voltage testers, socket testers, power tools and various different tools to accommodate each unique job.
Switcher/ Yard Manager
Fedex Ground
Milwaukee
10.2015 - 07.2017
- Moved Semi trailers to and from dock doors while managing incoming and outgoing loads using data from logistics, trailer locations and contents of trailers to ensure the most efficient ability of staff to execute their jobs inside of the building.
- Used communication devices within the vehicle to ensure safety and accuracy while managing the Yard during peek times of business.
General Manager
Jimmy Johns
Grand Rapids
05.2009 - 07.2016
- Organized weekly sales reports for the sales department to track product success.
- Prevented store losses using awareness, attention to detail and integrity, while also maintaining up-to-date knowledge of store policies regarding payments, handbook policies and change in the business requirement.
- Trained a variant number of new employees and achieved high sales percentage with consultative, value-focused customer service approach.
- Maintained and created weekly schedule's based on business need with complex availability.
Education
Electrical Engineering Certificate -
Prairie State University
Chicago Heights, ILSociology -
Spring Arbor College
Spring Arbor, MI 04.2008 - 05/2009
General Studies -
Evart High School
Evart, MISkills
- Adaptability
- Time Management
- Ability to Multitask
- Communication Skills
- Communication
- Effective Time Management
- Ability to Work in a Team
- Customer Service
Hobbies and Interests
- Painting
- Playing board games
- Fixing cars
- Hanging out with my step-cats (Batman and Willoughby)
Extracurricular Activities
Multi-cultural ambassador, Spring Arbor University, Spring Arbor, MI, 10/01/08, 05/31/09, Integrated and achieved venues to collaborate with other universities and their multicultural organizations to implement inclusion for the student body at large.
Awards
- Award for Excellence, Jimmy Johns, Awarded for achieving above the 90th percentile in cleanliness and beating consecutive sales goals for a minimum of three quarters.
- Partner of the Quarter, Jimmy Johns, Awarded four times, voted by peers for working with integrity, living by mission and values, providing support and operating with compassion and care for co-workers and customers consistently.
Timeline
Store Manager
Starbucks
05.2023 - Current
Shift Supervisor
Starbucks Coffee Company
01.2018 - 02.2020
Commercial Automotive parts Manager
Autozone Parts Inc.
04.2017 - 01.2018
Electrical Apprentice
L and M Electric
02.2017 - 01.2018
Switcher/ Yard Manager
Fedex Ground
10.2015 - 07.2017
General Manager
Jimmy Johns
05.2009 - 07.2016
Sociology -
Spring Arbor College
04.2008 - 05/2009
Electrical Engineering Certificate -
Prairie State University
General Studies -
Evart High School