Angela Shelton
Summary
Self-directed Bank Professional with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.
Overview
17
17
years of professional experience
Work History
Business Owner
Grey Angel
07.2023 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
Branch Manager
Space City Credit Union
05.2021 - 06.2023
- Championed process improvement initiatives that resulted in 20% increased efficiency, improved service quality, and cost savings for the organization as a whole.
- Complied with regulatory guidelines and requirements.
- Strengthened relationships with key members, securing long-term partnerships and driving revenue growth.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Teller Supervisor
Houston Federal Credit Union
12.2017 - 05.2021
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Account Manager
Fixtures International
06.2015 - 09.2015
- Managed a $800k portfolio ensuring timely communication and effective problem resolution.
- Maintained 25 new customer contacts per 60-day period.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Sr.Teller/Relationship Banker
Moody National Bank
01.2009 - 06.2015
- Planned, monitored, and administered the management of customer portfolios, and assessed client's financial needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Identified potential fraudulent activities through careful monitoring of account activity, reducing financial risk for both clients and the institution.
- Streamlined the account opening process for faster service and improved client experience by 15%.
- Backed up teller team by handling needs of new and existing customers at main counter.
Retail Banker
Woodforest National Bank
02.2007 - 09.2008
- Maintained high levels of cash handling accuracy, ensuring proper documentation and adherence to compliance requirements.
- Identified opportunities for cross-selling financial products, resulting in higher revenue generation.
- Processed applications for new accounts.
- Counted, verified and handled bank deposits and armored car transactions.
Education
Associate of Arts - Business
San Jacinto Community College
Houston, TX12.2025
Skills
- Operations Management
- Staff Development
- Goal Setting
- Customer & Client Relationship Retention
- Employee Training
- Verbal/written communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkLocation Preference
On-SiteRemoteHybridQuote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Timeline
Business Owner
Grey Angel
07.2023 - Current
Branch Manager
Space City Credit Union
05.2021 - 06.2023
Teller Supervisor
Houston Federal Credit Union
12.2017 - 05.2021
Account Manager
Fixtures International
06.2015 - 09.2015
Sr.Teller/Relationship Banker
Moody National Bank
01.2009 - 06.2015
Retail Banker
Woodforest National Bank
02.2007 - 09.2008
Associate of Arts - Business
San Jacinto Community College