Angela Shepherd
Dayton,OH
Overview
11
11
years of professional experience
Work History
Cashier
Voss Village Cadillac
Centerville, Oh
04.2021 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided excellent service.
- Maintained accurate cash drawer and balanced registers at shift end.
- Answered incoming calls efficiently, ensuring prompt and accurate customer service.
- Processed repair order invoices with accuracy and efficiency, ensuring timely completion.
- Organized and maintained filing systems to ensure accurate record-keeping.
- Conducted outgoing calls to remind customers of pending payments, enhancing timely transactions.
Customer Service Representative
Victoria Secret
Kettering, Ohio
10.2015 - 01.2021
- Took incoming calls for orders
- Processed customer orders by managing incoming calls effectively.
- Handled payment transactions efficiently to maintain customer satisfaction and operational flow.
- Resolved customer complaints regarding delayed packages, ensuring customer satisfaction.
Office Manager
Old Towne Butcher Shop
Dayton, Oh
02.2014 - 06.2015
- Coordinated daily operations for butcher shop, ensuring smooth workflow and efficiency.
- Managed inventory levels, ordering supplies to maintain stock availability.
- Supervised staff schedules, optimizing employee coverage during peak hours.
- Managed incoming calls efficiently, ensuring prompt responses and professional communication.
- Managed payroll processing efficiently, ensuring accurate and timely compensation for all employees.
- Coordinated appointment scheduling for beef and hog processing.
- Processed invoices accurately using Quicknotes, ensuring seamless financial record-keeping.
Timeline
Cashier
Voss Village Cadillac
04.2021 - Current
Customer Service Representative
Victoria Secret
10.2015 - 01.2021
Office Manager
Old Towne Butcher Shop
02.2014 - 06.2015