Hi, I’m
Angela Shipley
Sugar Land,TX
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. I combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Left the workforce in 2016 - 2024 to become the primary care giver of my children.
Overview
25
years of professional experience
1
Certificate
Work History
Liberty Tax
Receptionist
12.2024 - Current
Job overview
- Coordinate and manage the initial greeting of clients, incoming phone calls, and the appointment log
- File paperwork, perform data entry, scan documents, receive and sort mail, along with any other tasks that contribute to the function of the office
- Build customer relationships and advise clients regarding their tax returns
Uber Driver
01.2024 - Current
Job overview
- Formed a strategic 30-hour work week that earned as much as a 40-hour work week
- Ensured excellent customer experience and made 100+ loyal clients
Danbury Mint
Call Center Representative
11.2024 - 11.2024
Job overview
- Manage inbound sales inquiries related to products and promotions while achieving an 85% sales conversion rate through effective upselling and cross-selling
- Addressed customer inquiries about orders, product availability, shipping, and returns, leading to a 95% satisfaction score on customer follow-up surveys
- Performed data entry on customer names, addresses, phone numbers, and credit card details into CRM software
Shell USA, Inc.
Document Control Specialist for Permian Basin
01.2012 - 12.2015
Job overview
- Ensuring that all engineering project documentation was organized, accessible, and up to date
- Managed the electronic file structure for documents received from clients and vendors working with the Upstream teams within the Permian Basin and Eagle Ford oil fields
- Maintained SharePoint sites, lists, libraries, workflows, content structure, permissions, and security settings
- Configured SharePoint servers, troubleshoot issues, and monitor system performances
Shell USA, Inc.
OpenText Content Server Administrator (Livelink)
02.2011 - 01.2012
Job overview
- Maintaining user access control, document workflows, metadata management, system configuration and ensuring smooth operation
- Execute security measures and troubleshooting issues related to performance, access rights and permissions
- Participated in the migration of content from OpenText Content Server Livelink to SharePoint products and technologies
Shell USA, Inc.
Mobile Device Specialist
01.2010 - 01.2011
Job overview
- Supported Upstream teams with deploying company provided mobile devices
- Responsible for installing, diagnosing, repairing, maintaining, and upgrading mobile applications, hardware products and equipment to ensure optimal device performance
Shell Trading, Inc.
Logical Access Administrator
01.2009 - 01.2010
Job overview
- Managed user access controls across various systems, including provisioning, deprovisioning, reviewing access rights and enforcing security policies
- Managed the termination notices from HR while maintaining an accurate filing system for auditing purposes
Shell USA, Inc.
Level II Technical Support
01.2007 - 12.2008
Job overview
- Supported Upstream teams with PC technical issues, software troubleshooting, and connectivity issues
- Modified user accounts for current employees, designated necessary provision access rights, and set up proper authority levels
Booz Allen Hamilton
Technical Support
10.2006 - 10.2007
Job overview
- Provided technical support for new user accounts, account permissions, SAP front-end issues, MS Office 365 apps and connectivity issues
- Assisted with break-fix issues and software installations in a multi-user environment while meeting Service Level Agreements
- Demonstrated the ability of multi-tasking in a challenging environment, while maintaining an emphasis on quality and first call resolution
Houston Independent School District
Helpdesk Technician
06.2006 - 09.2006
Job overview
- Supported network connectivity issues, software installations and MS Office 365 apps
- Trouble shoot front-end issues within SAP and proprietary applications
Valero Energy Corp.
Network Support Specialist
03.2006 - 05.2006
Job overview
- Performed technical support for gas stores experiencing LAN and WAN network connectivity issues with hubs, switches, routers, servers, and firewalls
- Performed technical support for gas stations hardware issues such as gas pumps, cash registers, ATMs, and desktops
Miami International Airport
IT Systems Administrator
07.2005 - 02.2006
Job overview
- Managing, monitoring and configuring the MIA computer systems, servers, applications and network infrastructure while ensuring security and user accessibility
- Provided technical assistance to field maintenance techs fixing passport readers, ATMs, and flight display screens
Valero Energy Corp.
Network Support Specialist
11.2004 - 07.2005
Job overview
- Performed technical support for gas stores experiencing LAN and WAN network connectivity issues with hubs, switches, routers, servers, and firewalls
- Performed technical support for gas stations hardware issues such as gas pumps, cash registers, ATMs, and desktops
Technical Support Analyst
09.2003 - 10.2004
Job overview
- Provided technical support for internet connectivity issues
- Set up new customers with first time internet service
Accion Texas Small Business Loans
Customer Service Rep
09.2002 - 09.2003
Job overview
- Assisted loan officers with the life cycle of the loan process
- Marketing Accion Texas via AmeriCorp VISTA which is a national service program designed to alleviate poverty
St. Philips College
Helpdesk Technician
01.2000 - 01.2002
Job overview
- Set-up new computer labs with hardware equipment
- Assisted students with Internet connectivity issues and software issues
Education
University of Houston
Paralegal Certification
Houston Community College
Coursework in Applied Science
Skills
- Active Directory
- Microsoft 365
- Microsoft SharePoint
- OpenText Content Server (Livelink)
- OpenWells (well operations reporting)
- SAP ERP
- Schlumberger's Smart Card Management System (CMS)
- WhatsUP Gold (Infrastructure Monitoring)
- MyRequest ticketing
- Vantive system ticketing
- BMC Remedy ITSM
- Transportation Management System (TMS)
Certification
- Certified Paralegal (CP) - National Association of Legal Assistants (NALA).
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeContract WorkGig WorkWork Location
On-SiteRemoteHybridImportant To Me
Career advancementPersonal development programsTeam Building / Company Retreats4-day work weekWork-life balanceHealthcare benefitsPaid sick leaveCompany CultureWork from home option401k matchFlexible work hoursPaid time offStock Options / Equity / Profit SharingTimeline
Receptionist
Liberty Tax
12.2024 - Current
Call Center Representative
Danbury Mint
11.2024 - 11.2024
Uber Driver
01.2024 - Current
Document Control Specialist for Permian Basin
Shell USA, Inc.
01.2012 - 12.2015
OpenText Content Server Administrator (Livelink)
Shell USA, Inc.
02.2011 - 01.2012
Mobile Device Specialist
Shell USA, Inc.
01.2010 - 01.2011
Logical Access Administrator
Shell Trading, Inc.
01.2009 - 01.2010
Level II Technical Support
Shell USA, Inc.
01.2007 - 12.2008
Technical Support
Booz Allen Hamilton
10.2006 - 10.2007
Helpdesk Technician
Houston Independent School District
06.2006 - 09.2006
Network Support Specialist
Valero Energy Corp.
03.2006 - 05.2006
IT Systems Administrator
Miami International Airport
07.2005 - 02.2006
Network Support Specialist
Valero Energy Corp.
11.2004 - 07.2005
Technical Support Analyst
09.2003 - 10.2004
Customer Service Rep
Accion Texas Small Business Loans
09.2002 - 09.2003
Helpdesk Technician
St. Philips College
01.2000 - 01.2002
Houston Community College
Coursework in Applied Science
University of Houston
Paralegal Certification
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