Cortisha Schley
Union City,GA
Summary
Disciplined and detail-oriented IT support professional with a robust foundation in military security operations and data-driven administrative systems. Five years of U.S. Army experience in enforcing digital and physical security protocols, combined with hands-on proficiency in office technology, records management, and software-driven workflow optimization, ensure a comprehensive approach to IT support. Recognized for leveraging analytical thinking and problem-solving skills to enhance data accuracy, streamline communication processes, and fortify information integrity. Adept at thriving in high-stakes environments while maintaining precision, confidentiality, and mission readiness across security and administrative functions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
RECEPTIONIST
SCHLEY & SON'S TRUCKING COMPANY
05.2018 - 02.2019
- Operated CRM and logistics management software to track client inquiries and route over 200 service requests weekly to appropriate departments
- Updated and maintained digital records in cloud-based systems improving data retrieval speed by 35%
- Coordinated document digitization using scanners and data entry applications enhancing document accessibility
- Applied scheduling software to align driver dispatch and client appointments increasing operational efficiency
- Generated weekly analytics reports through Excel and data visualization tools to provide leadership with insights on client communication metrics
MILITARY POLICE OFFICER
UNITED STATES ARMY
01.2012 - 01.2017
- Utilized digital surveillance systems and access-control databases to authenticate personnel credentials and log over 10,000 vehicle entries into secured installations
- Conducted data-driven threat analysis using incident reporting software to identify trends that reduced unauthorized access attempts by 18%
- Implemented mobile communication and GPS tracking systems during patrols to enhance real-time situational awareness and unit coordination
- Processed digital evidence through forensic platforms securing compliance with data retention policies
- Compiled and maintained electronic logs, incident reports, and security records within Army data systems to support investigations and intelligence sharing
Education
Cyber Warrior Program -
MyComputerCareer
12-2026
Business Management
Gwinnett Technical College
02.2023
Skills
- Technical Support
- Ticketing Systems
- Cybersecurity
- File Management
- Security Fundamentals
- Technical Training
- Active Directory
- Risk Mitigation
- Windows Configuration
- Software Applications
- Troubleshooting
- Reporting Tools
- Data Analytics
- Cloud Computing
- Help Desk
- Network Security
- Windows 11
- Mac OSX
- Ubuntu
- Android/iOS
- Windows Server
- VMware
- Adobe Acrobat
- Microsoft Office
- Exchange
- VPN
- Remote support
- Antivirus
- Technical support
- Technical troubleshooting
Support Tools
- Remote support (Bomgar, TeamViewer, LogMeIn)
- Antivirus
- Ticketing systems
- Active Directory
Operating Systems
- Windows 11
- Mac OSX
- Ubuntu
- Android/iOS
- Windows Server
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- CompTIA CySA+
Languages
English
Full Professional
Timeline
RECEPTIONIST
SCHLEY & SON'S TRUCKING COMPANY
05.2018 - 02.2019
MILITARY POLICE OFFICER
UNITED STATES ARMY
01.2012 - 01.2017
Cyber Warrior Program -
MyComputerCareer
Business Management
Gwinnett Technical College