ANGELA SIMMONS
Sicklerville,NJ
Overview
16
16
years of professional experience
Work History
Customer Care Specialist
Comcast
Voorhees, NJ
08.2007 - 12.2023
- Collaborated with team members to develop strategies and solutions for improving customer satisfaction.
- Maximized revenue by proactively building and managing key customer relationships.
- Documented customer correspondence in order to track sales, requests, outcomes and solutions.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Converted incoming calls into booked service appointments.
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Entered customer information into the database for tracking purposes.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Researched resolutions, contacted necessary departments and responded to customer by phone and email as follow-up.
Education
Some College (No Degree) - Nursing
Camden County College
Blackwood, NJSkills
- Customer service excellence
- Payment processing
- Product support
- Document Management
- Customer support and education
- Sales and Marketing
- Custom order management on
- Multitasking and organization
- Issue escalation
- Empathy and patience
- Verbal and written communication
- Complaint handling
- Punctuality and reliability
- First call resolution
- Decision-making
- Product knowledge
- Security verification
- Stress management
- Call center experience
- Notary Public
Timeline
Customer Care Specialist
Comcast
08.2007 - 12.2023
Some College (No Degree) - Nursing
Camden County College