Angela Sims
Buckeye,AZ
Summary
Friendly and enthusiastic shift leader with 10+ years of specialization in customer service. Ability to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly professional demeanor at all times. Strong dedication to partnering with coworkers to promote an engaged, problem solving work culture. Resourceful, with a history of building and supervising multiple teams to reach company goals.
Overview
12
12
years of professional experience
Work History
Account Health Support Specialist
Amazon
03.2022 - 05.2023
- Engaged in frequent written and verbal communication with sellers
- First point of contact to resolve sellers issues and making sure account is meeting all policies and agreements
- Demonstrate sound understanding and comprehensive knowledge of violations to assist seller with corrections
Warehouse Associate
Amazon
10.2017 - 09.2021
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Forklift Operator
- Receiving and processing incoming stock and materials
Leads Manager
CollarBleu LLC Real Estate Company
11.2018 - 08.2020
- Qualified leads by scheduling introductory discovery meetings and calls.
- Underwrite residential real estate for correct buy price
- Manage leads sell cycle from skip trace to escrow
Customer Account Advisor II
Consumer Cellular
02.2018 - 02.2019
- Established and built relationships by educating customers about value of company products and services.
- Answered 50 plus calls a day
- Set up and cancel accounts
- Assist customers with troubleshooting devices
- Review and credit accounts when needed
Patient Scheduler/ Claims Processor
Select Ortho
02.2015 - 08.2017
- Maintained communication with insurance companies, verified insurance coverage, and scheduled appointments
- Registered patients and precisely completed appropriate claims paperwork, documentation and system entry
- Correctly coded and billed medical claims for various hospital and nursing facilities • Input codes into EPIC Cloud-Based EMR for billing purposes
Assistant Branch Manager
Guaranty Bank
05.2015 - 07.2017
- Trained and developed new team members in alignment with branch service standards and objectives
- Accountable for making sure money and or checks is going into the right accounts.
- Processing all new account transactions
- Assisting customers in their selection of various accounts and financial services.
- Cross-selling the Bank's products and services.
- Trusted key holder to vault, ensuring all direct end of day money is accounted for
- Trusted key holder to branch, ensuring accurate and safe opening and closing of branch
- Responsible for balancing ATM before open
- Ensuring cash is ordered when needed while keeping branch within cash limits
Eligibility/Accounts Receivable Lead
Vision Insurance Plan Of America/Block Vision
11.2011 - 12.2014
- Successfully lead cross-functional team of 15
- Determine flow and schedule of each unit
- Handle customer complaints as well as customer callbacks to ensure accuracy
- Trained and assisted department employees in resolving routine patient billing inquiries and problems
- Planned, organized and delegate work
Education
High School Diploma -
Custer High School
Milwaukee, WISkills
- Complex Problem-Solving
- Written and Verbal Communication
- Team Leadership
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Visual Basic Foxpro (Customer member database)
- Quickbooks (Accounting software)
- Premise/Oracle database (Claims and Website)
Timeline
Account Health Support Specialist
Amazon
03.2022 - 05.2023
Leads Manager
CollarBleu LLC Real Estate Company
11.2018 - 08.2020
Customer Account Advisor II
Consumer Cellular
02.2018 - 02.2019
Warehouse Associate
Amazon
10.2017 - 09.2021
Assistant Branch Manager
Guaranty Bank
05.2015 - 07.2017
Patient Scheduler/ Claims Processor
Select Ortho
02.2015 - 08.2017
Eligibility/Accounts Receivable Lead
Vision Insurance Plan Of America/Block Vision
11.2011 - 12.2014
High School Diploma -
Custer High School