Angela Sireci

• Managed admissions department employees and office functions.
• Established and enforced policies and procedures
• Trained admissions employees on office and administration processes.
• Increased admissions rates by implementing targeted marketing strategies and outreach efforts.
• Mentored junior admissions staff members by providing valuable guidance and sharing insights gained from years of experience in the field.
• Improved policies and procedures to maximize client safety and security.
• Collaborated with faculty, staff to identify and address institutional challenges.
• Improved communication workflows between admissions staff and applicants, resulting in faster response times and increased satisfaction among prospective client.
• Conducted thorough reviews of client files, making informed decisions on admission offers while maintaining institutional standards and goals.

• Assisted individuals with brain injuries in managing household responsibilities, including shopping, meal preparation, housekeeping, and mail organization.

• Provided financial organization support, including bill payment systems, budgeting, and financial statement comprehension.

• Delivered cognitive rehabilitation interventions to enhance memory, reasoning, and attention, using Occupational Therapy-based strategies and computerized training programs.

• Facilitated life skills training focused on communication, decision-making, emotional regulation, problem-solving, and conflict management.

• Designed and implemented personalized strategies to increase independence and improve quality of life.

• Maintained a focus on creating safe, sanitary living environments tailored to client needs.

Key Skills:

• Cognitive Rehabilitation Techniques

• Financial Organization and Budgeting

• Instrumental Activities of Daily Living (IADL) Training

• Client-Centered Program Design

• Communication and Emotional Regulation

• Answered phone calls on a 24-hour Crisis line and performed initial phone screening coordination for patients seeking inpatient and/or outpatient treatment in an empathetic, understanding manner
• Communicated with patients, loved ones and professionals to help identify appropriate level of care and locate the appropriate program that corresponds with need/location
• Utilized a bio-psycho-social assessment to determine each client's specific need for treatment
• Communicated directly with emergency departments, crisis teams, law enforcement agencies, and other providers/agencies to coordinate admissions
• Obtained all necessary clinical information and clearances from healthcare providers to tailor clients' profiles according to individual needs
• Communicated with Admissions team in each facility to confirm bed availability and relay information regarding any specials needs accommodations
• Verified patients' insurance coverage via Navinet and resolved any issues or barriers through coordination with the Verification of Benefits team
• Collected payments and managed accurate financial records for company and patients in correspondence
• Scheduled and coordinated transportation for patients utilizing company transportation as well as public transportation such as Airline and/or Train
• Performed outreach to patients and/or loved ones who request information via Hub-Spot Web- Inquiries
• Performed outreach to patients for appointment reminders via phone call, text, and/or email
• Referred clients to outside resources as needed.
• Handled escalated concerns or disputes related to the admissions process, working diligently to reach satisfactory resolutions for all parties involved.
• Improved application processing efficiency by streamlining communication between departments and implementing a new tracking system.
• Continuously sought opportunities for professional development and shared insights with colleagues, promoting a culture of continuous improvement within the admissions office.
• Collaborated with marketing department to create targeted recruitment strategies, attracting a diverse pool of qualified applicants.
• Developed comprehensive training materials for new staff members, resulting in quicker onboarding and increased productivity.
• Increased retention rates by identifying common barriers to client success during the admissions process and addressing them proactively through targeted interventions.
• Reviewed and updated admissions policies as needed, ensuring alignment with best practices in the higher education industry.
• Monitored enrollment trends and provided regular reports to senior leadership, informing strategic planning efforts.
• Managed a team of admissions advisors to ensure consistent messaging and support for prospective students.
• Enhanced client satisfaction with the admissions process by providing timely and accurate information on program offerings, requirements, and deadlines.
• Implemented an online application system that streamlined submission procedures while maintaining data security standards.
• Reduced wait times for admission decisions by refining evaluation processes and effectively allocating resources within the department.
• Assisted in developing financial aid packages tailored to individual client needs, maximizing affordability without compromising institutional budgets.
• Mentored and developed junior staff members, empowering them to excel in their roles and contribute positively to departmental goals.
• Maintained compliance with federal regulations governing higher education institutions while upholding rigorous ethical standards in all aspects of work responsibilities.
• Served as a liaison between clinical departments and the admissions office, ensuring clear communication regarding program changes or updates that could affect incoming clients.
• Confirmed all insurance benefits met standards of admissions as dictated by policy.
• Collaborated with admissions team to develop and implement strategies to improve admissions process.
• Managed admissions processes for incoming clients, promptly collecting and processing necessary documents.
• Completed preliminary paperwork for incoming and outgoing patients.
• Compiled and analyzed data to track admissions trends and make recommendations for improvements.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Monitored front areas so that questions could be promptly addressed.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Managed supervisor itinerary and appointments and streamlined scheduling procedures.
• Organized meetings for executives and coordinated availability of conference rooms for participants.
• Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

• Answered phone calls on a 24-hour Crisis line and performed initial phone screening coordination for patients seeking inpatient and/or outpatient treatment in an empathetic, understanding manner
• Communicated with patients, loved ones and professionals to help identify appropriate level of care and locate the appropriate program that corresponds with need/location
• Utilized a bio-psycho-social assessment to determine each client's specific need for treatment
• Communicated directly with emergency departments, crisis teams, law enforcement agencies, and other providers/agencies to coordinate admissions
• Obtained all necessary clinical information and clearances from healthcare providers to tailor clients' profiles according to individual needs
• Communicated with Admissions team in each facility to confirm bed availability and relay information regarding any specials needs accommodations
• Verified patients' insurance coverage via Navinet and resolved any issues or barriers through coordination with the Verification of Benefits team
• Collected payments and managed accurate financial records for company and patients in correspondence with Fin Pay, a team of Payment Specialists
• Scheduled and coordinated transportation for patients utilizing company transportation as well as public transportation such as Airline and/or Train
• Performed outreach to patients and/or loved ones who request information via Hub-Spot Web- Inquiries
• Performed outreach to patients for appointment reminders via phone call, text, and/or email
• Referred clients to outside resources as needed.

• Provided customers with service in a high-volume, fast-paced atmosphere
• Exceeded guest expectations by anticipating customers' needs
• Used down time to stock materials, do prep work, answer calls
• Arrived early, stayed late, worked over-time & held a perfect attendance record leading to constant recognition by management.
• Kept cafe in full compliance with health code standards and achieved consistent scores above.

• Prepared and processed legal documents
• Copied and organized documents attorney will use at deposition
• Completed and organized exhibits used by attorneys after deposition
• Prepared trial binders with important documents and kept updated until trial time
• Prepared indexes for relevant portions of the files
• Typed and prepared reports and other written materials from source documents and transcription (hand written, Verbal)
• Prepared and sent out hand deliveries, mass mailings and overnight deliveries
• Maintained files and reports using manual and computerized filing systems
• Sorted, labeled, filed and retrieved documents.

• Assisted Customers in a fast-paced atmosphere that catered to an upscale clientele
• Coordinated computerized appointment calendar for a staff of 15
• Performed register duties as well as answered 100+ telephone calls/day.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Maintained visitor log for entering and leaving facility for security purposes.