Angela Smallwood
DeRidder,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Premium Specialist
Premium Wireless
DeRidder, LA
12.2023 - Current
- Enhanced customer satisfaction by providing personalized product recommendations and tailored solutions.
- Identified opportunities for upselling premium products, resulting in increased sales and revenue.
- Managed a portfolio of high-value clients, ensuring exceptional service and fostering long-lasting relationships.
- Collaborated with cross-functional teams to develop comprehensive strategies for premium account growth and retention.
- Conducted market research to identify trends, enabling targeted marketing efforts for premium clientele.
- Delivered customized presentations to prospective clients, showcasing the value of premium offerings and services.
- Developed training materials for new hires, focusing on best practices in servicing premium customers.
CNA Student
The Woodlands Nursing Home
Leesville, LA
02.2020 - 11.2023
- Improved patient comfort by providing compassionate and empathetic care.
- Assisted patients with daily living activities for enhanced quality of life.
- Maintained a clean and safe environment, reducing the risk of infection and falls.
- Collaborated with interdisciplinary healthcare teams to ensure optimal patient care outcomes.
- Provided accurate documentation of patient information, contributing to efficient care coordination.
- Completed clinical rotations in various healthcare settings, gaining diverse practical experience.
- Developed strong communication skills through active listening and effective verbal interactions with patients and colleagues.
- Demonstrated adaptability by working in fast-paced environments and managing multiple tasks simultaneously.
- Enhanced teamwork abilities by collaborating closely with other CNAs, nurses, and healthcare providers to achieve common goals.
- Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction.
- Monitored vital signs regularly, reporting any abnormal findings promptly to nursing staff for timely interventions.
- Practiced proper infection control measures to prevent cross-contamination between patients and staff members.
- Assisted in the implementation of individualized care plans under the supervision of registered nurses or licensed practical nurses.
- Supported patient mobility by utilizing appropriate assistive devices such as lifts or gait belts during transfers or ambulation exercises.
- Participated in ongoing education opportunities to enhance knowledge base and stay up-to-date on industry best practices as a CNA student.
- Consistently followed HIPAA guidelines when handling sensitive patient information, safeguarding confidentiality rights.
- Implemented effective time management strategies while completing assigned tasks efficiently during clinical rotations.
- Contributed to positive patient outcomes by recognizing emergent situations and escalating concerns appropriately.
- Displayed critical thinking skills when faced with complex caregiving scenarios involving multiple patients at once.
- Built rapport with patients and their families, establishing trust and promoting open communication regarding care needs.
- Created positive patient experience by assisting patients with bathing, ambulating, feeding and personal and oral hygiene care.
- Cared with empathy and compassion to build positive patient and family relationships.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Contributed to overall quality and care of patients by answering calls for help, taking vital signs, and monitoring behavior and physical condition for progress or deterioration.
- Measured and recorded food and liquid intake and output to report changes to medical and nursing staff.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Maintained excellent care continuity through collaboration with nurses and external healthcare professionals.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Escalated changes in patient behavior, condition and vital signs for prompt assessment.
- Developed personalized patient care plans to improve health and well-being.
- Provided basic wound care to optimize recovery and limit infection risks.
- Distributed patient education materials to support condition and recovery understanding.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Education
Ged -
East Beauregard
DeRidder, LA05.2012
Skills
- Data Analytics
- Business Analysis
- Active Listening
- Creative Problem Solving
- Financial Management
- Critical Thinking
- Product Development
- Process Improvement
- Conflict Resolution
- Risk Assessment
- Performance Management
- Time Management
- Effective Communication
- Strategic Planning
- Stakeholder Engagement
- Adaptability and Flexibility
- Emotional Intelligence
- Quality Assurance
- Sales Expertise
- Customer Relationship Management
- Cross-functional Collaboration
- Decision Making
- Project Management
- Marketing Strategy
- Training and Development
- Technical Proficiency
- Attention to Detail
- Team Leadership
- Change Management
- Supply Chain Management
- Excellent Administrative Abilities
- Great Mathematical Skills
- Number-Savvy
- Client Education
- Document Review
- Data Coding
- Statement Preparation
- Sales Support
- Patient Interviewing
- Insurance Verification
- Records Management
- Office Administration
- Policy Management
- Payment Solicitation
- Policy Enforcement
- Compliance Documentation
- Key Food Safety Performance Indicators
- Data Evaluation
- Human Resources
- Document Reviews
- Vendor / Supplier Performance Management
- Training Coordination
Certification
- First Aid/CPR Certified
Languages
Patoi
Full Professional
Timeline
Premium Specialist
Premium Wireless
12.2023 - Current
CNA Student
The Woodlands Nursing Home
02.2020 - 11.2023
Ged -
East Beauregard