Angela Smith
Sandston,VA
Summary
Dynamic Customer Service Manager with a proven track record at Triple C's Cleaning & Construction, enhancing client satisfaction through effective problem-solving and training initiatives. Skilled in Microsoft Office, I fostered loyalty by resolving complaints with empathy, driving operational improvements that aligned with business goals.
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Customer Service Manager
Triple C's Cleaning & Construction
Richmond,VA
06.2016 - Current
- Oversaw customer service initiatives aimed at enhancing client satisfaction and resolving issues promptly.
- Identified key areas for operational improvement and efficiency gains through comprehensive analysis of service metrics.
- Engaged with management to ensure customer service strategies effectively supported business goals.
- Investigated and resolved customer issues, focusing on maintaining high levels of satisfaction and loyalty.
Customer Service Representative
Jacksons Renovations
Richmond,VA
08.2010 - 06.2016
- Utilized strong communication and analytical skills to resolve customer inquiries efficiently.
- Educated customers on product features and benefits to enhance their decision-making process.
- Navigated high-stress situations with composure, ensuring professionalism while resolving disputes and conflicts.
- Facilitated empathetic responses to customer complaints, contributing to increased loyalty and repeat patronage.
Education
High School Diploma -
Varina High School
Henrico,VA06-1998
Skills
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Decision-making
- Complaint resolution
- Exceptional telephone etiquette
- Call center management
- Project management
- Administrative support
- Performance evaluations
Timeline
Customer Service Manager
Triple C's Cleaning & Construction
06.2016 - Current
Customer Service Representative
Jacksons Renovations
08.2010 - 06.2016
High School Diploma -
Varina High School