Angela Song
Seattle,WA
Summary
Strategic AI Product Designer with 8+ years of experience in AI-powered, conversational, and multimodal experiences. Expert in transforming complex AI/ML into user-centric products. Proven success in 0–1 launches, design systems, and enterprise-scale solutions. Ready to drive Medallion's design initiatives with expertise in AI product design.
Overview
6
6
years of professional experience
1
1
Certification
Work History
AI Product Designer
Freelancer
Seattle, WA
12.2024 - Current
- Designed AI orchestration systems for business owners, combining natural language input, multimodal data, and workflow automation. Developed scalable UX foundations and rapid prototyping processes for early AI feature testing and iteration.
- Created the AI design framework for transparency and trust, including confidence visualization and human-in-the-loop patterns.
Sr. Product Designer
FIS
03.2024 - 11.2024
- Consumer AI Experience - Partnered with Sierra to design and pilot a multi-modal chat interface for debit fraud alerts and disputes.
- Designed AI-powered decision support dashboards, transforming complex data into real-time insights and predictive analytics.
- Led design for enterprise-scale AI/ML initiatives across compliance and treasury systems serving commercial banks.
- Collaborated on UX strategy, planning, and reviews, helping balance long-term vision with tactical priorities to ensure the team focused on the most critical user needs.
- Led design sprints to develop user-centric product solutions enhancing customer experience.
UX Designer
Amazon
07.2022 - 03.2023
- Led the framing and resolution of complex design problems, delivering the financial tooling suite of Amazon Ads for 25 marketplaces worldwide.
- Facilitated 3 design sprints, delivering 20+ UX improvements in collaboration with distributed teams.
- Led multi-region launches that improved billing efficiency and reduced support tickets by 40%.
Sr. Product Designer
Disney Parks, Experiences and Products Via Odesus Contractor
06.2021 - 06.2022
- Designed personalized itinerary experiences for the Genie mobile app, improving guest satisfaction and engagement through adaptive recommendations.
- Contributed to the design and influence of the product vision & roadmap to ensure seamless integration of real-time data for personalized recommendations and itineraries, which resulted in a 28% increase in usage.
- Optimized the journey: Conducted user interviews, usability tests, and A/B experiments to gather user insights and improve product usability, to refine enrollment strategies, improving completion rates and time-to-value.
Product Designer
DailyPay, Inc.
12.2019 - 02.2021
- First in-house designer leading vision across three product teams. Built the company's first design system, Impacted growth from Series C to Series D.
- Led B2C multi-platform redesign from version 1.0 – 3.0, introducing three new features that boosted mobile app usability and increased ratings from 2.6 to 4.8 for 230K+ users.
- B2B: Launched enterprise-ready, cloud SaaS management suite for partner portal. Add new features including User & Balance Reports, Data Exchange, Admin & Roles, Help & Docs, reward, saving, tracking features with enhanced data visualization, which resulted in a 32% increase in partner satisfaction.
Education
Master of Arts - Film And Animation
Rochester Institute of Technology
Rochester, NY07-2013
Skills
- Product Design: UX/UI Design
- Interaction Design
- Design Systems
- Prototyping
- AI/ML Integration: Conversational AI
- Intelligent Automation
- Data-driven Insights
- Predictive UX
- Research & Testing: User Research
- A/B Testing
Certification
UX and XR Design at NYU Tandon School of Engineering
HONORS & AWARDS
Best Payments App @Benzinga Global Fintech Awards- DailyPay Mobile App
Timeline
AI Product Designer
Freelancer
12.2024 - Current
Sr. Product Designer
FIS
03.2024 - 11.2024
UX Designer
Amazon
07.2022 - 03.2023
Sr. Product Designer
Disney Parks, Experiences and Products Via Odesus Contractor
06.2021 - 06.2022
Product Designer
DailyPay, Inc.
12.2019 - 02.2021
Master of Arts - Film And Animation
Rochester Institute of Technology