Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Southerland

Belleville,MI

Summary

Dynamic banking professional with extensive experience at PNC Bank, adept at cross-selling financial products and enhancing customer relationships. Proven track record in achieving revenue goals and delivering exceptional service. Formerly licensed in investments and life insurance, with strong interpersonal skills and a commitment to client satisfaction.

Overview

36
36
years of professional experience

Work History

Senior Branch Banker

PNC Bank
08.2001 - Current
  • Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
  • Helped customers prepare documents required to complete transactions and process requests.
  • Supported tellers by processing transactions involving money orders, cashiers checks and payments.
  • Investigated and resolved account issues by offering applicable options to customers.
  • Identified customer desires and goals through needs-based sales tactics.
  • Opened new accounts and made changes to existing accounts.
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients.
  • Conducted financial due diligence on potential investments and acquisitions.
  • Continually meet/exceed quarterly revenue credit goals.
  • As a Senior Banker I have been trained to open business accounts.


Customer Service Representative

Security Bank and Trust
05.1989 - 09.1992
  • Responded to customer requests for products, services, and company information.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Education

High School Diploma -

Huron Highschool
New Boston, MI
06-1989

Skills

NATIONAL CITY BANK-

  • Formerly Series 6 and Series 63 licensed to sell investments
  • Formerly licensed banker with life insurance licensed to sell annuities

Timeline

Senior Branch Banker

PNC Bank
08.2001 - Current

Customer Service Representative

Security Bank and Trust
05.1989 - 09.1992

High School Diploma -

Huron Highschool

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