Summary
Overview
Work History
Education
Skills
Timeline
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SANDRA L DIAZ

IRVINE,United States

Summary

Dedicated, and Successful Business Banker Leadership & Team Player with 10+years of proven experience in business, and consumer sales. Strong focus on self-sourcing, establishing and growing solid business banking relationships. Deliver an outstanding experience to business clients by providing comprehensive and customized business banking solutions tailored to the financial needs and circumstances of their businesses.

Overview

24
24
years of professional experience

Work History

Senior Relationship Banker

Bank of the West
Newport Beach, CA
07.2019 - 06.2022

Successful Senior Personal Banker with a strong negotiation skills to win new business, and retaining existing customers. Manged and monitored a business banking portfolio of small business customers with annual gross sales between $100k and $1MM. Awareness of all business client needs, ability to strategically leverage internal partners, and optimize overall client satisfaction. Work proactively to build and grow relationships with new customers and engage with existing customers by asking questions to learn about their unique financial needs to promote products and services to best meet those needs. Perform regular customer outreach including outbound calls, in-person and emails. Follow ups on pending recommendations and services and proactive check-ins, maximize the effectiveness of these calls thorough appropriate planning and prioritization. Established external referral network consisting of CPA's, loan and real estate brokers, as well as branch employees. Open new business and personal accounts and perform maintenance in compliance with established policies and procedures. Enhanced due Diligence new client. Onboarding AML initiatives. Strong focus on personal and organizational goals using loyal, dependable and driven approach. Excelled in exceeding quarterly sales goals.

AVP Business Banking Relationship Manager I

Chase Bank
Orange, CA
12.1999 - 06.2018

Effective Business Relationship Manager leadership & team player. Acquire, managed and retain a business banking portfolio of $1-$5MM business revenue for my assigned branches consisting of loans, cash management and deposit. Target and source new small-to-medium size middle market business banking relationships with a focus on owner-occupied credit request between $100,000 and $500,000. Deliver an outstanding experience to business clients by providing comprehensive and customized business banking solutions tailored to the financial needs and circumstances of their businesses. Use knowledge of business, finance, banking, credit, and risk management to identify, recommend and promote solutions that best serve the client and ensure the profitability of the portfolio. Work within risk parameters that protect the bank. Regularly conduct in-person calls with prospects, center of influence (COIs), and existing clients at their places of business.

Attend to partners meetings and work closely with all branch partners across lines of business (Chase Wealth Management, Home Lending, and Branch Team. Provide leadership by actively supporting my assigned branches. Established external network consisting of CPAs, Real Estate brokers and Lawyers provide them with the best service possible, which includes partnering with them on their financial strategies and long-term planning. Actively monitor and renew portfolio for cross-sell opportunities. Escalate and remediate AML/KYC issues, support Loan Coordinators and Firm wide. Consistently achieve all goals, credit, cash management goals and deposits goals.

Small Business Banker

Wells Fargo
Fountain Valley, CA
06.2022 - Current

Managed a book of business of 500 small business customers with annual gross sales between $100k and $1MM.

By onboarding and managed new accounts with small business customers. Work proactively to build and grow relationships with new customers and engage with existing customers, by making constantly outreach calls and meeting with clients in person. Asking meaningful questions to learn more about their business, financial needs and goals to understand their cash flow and operating cycle. Effectively collaborate and consult with internal partners across lines of business. Actively introducing and referring customers to partners in the branch as well to various channels in the bank.

Always providing excellent customer services to all business and consumer customers. Be their customer advocate in resolving problems/issues tactfully and effectively accordance with Bank's policies. Manage risk and minimize losses by adhering bank policy.

As the branch designee I have learn to build positive relationship with teammates. Be open to learn new things, be supportive with a positive attitude, actively listen to coworkers, reliable and be a stronger communicator.

Education

High School Diploma -

Rancho Santiago College CEC
Santa Ana, CA

Criminal Justice -

Golden West College
Huntington Beach, CA

Skills

  • Self motivated and Independent hard worker
  • Ability to communicate effectively
  • Detail oriented
  • Team player
  • Experience with financial information, spreadsheets and financial skills
  • Formal Credit Training
  • Critical thinker and can analyze financial and credit data to advise clients of product/pricing policies and guidelines, gather any additional required information
  • Ability to prepare Credit Memos
  • Understanding of core business products and services
  • Ability to recognize an issue or problem and determine when to escalate or handle independently
  • Ability to build relationships with clients and internal partners
  • Understanding of Cash Management
  • Knowledge of Small SBA Financing
  • Credit Risks and Controls
  • Experience with all Phases of Banking
  • Operations/Supervisory Experience
  • Mortgage Loan Officer Experience
  • Senior Licensed Personal Banker- Series 6, 63 and Life

Timeline

Small Business Banker

Wells Fargo
06.2022 - Current

Senior Relationship Banker

Bank of the West
07.2019 - 06.2022

AVP Business Banking Relationship Manager I

Chase Bank
12.1999 - 06.2018

High School Diploma -

Rancho Santiago College CEC

Criminal Justice -

Golden West College
SANDRA L DIAZ