Letisha Riddick
Elizabeth City,NC
Summary
Professional banking specialist equipped to drive impactful results. Expertise in relationship management, client engagement, and financial advisory. Strong focus on team collaboration and adaptability to shifting priorities. Reliable in delivering strategic financial solutions and fostering client trust. Proficient in risk assessment, portfolio management, and compliance.
Overview
15
15
years of professional experience
Work History
Senior Relationship Banker
Truist Bank
08.2022 - Current
- Cultivated and maintained strong client relationships to enhance customer loyalty and retention.
- Analyzed financial needs and recommended appropriate banking products to optimize client satisfaction.
- Led training sessions for new bankers, improving team knowledge of products and services.
- Streamlined account opening processes, reducing turnaround time for clients significantly.
Personal Banker 2
Wells Fargo
01.2016 - 08.2022
- Developed customized financial solutions to address client needs and enhance satisfaction.
- Led team initiatives to improve operational efficiency and streamline banking processes.
- Mentored junior bankers on compliance standards and customer service best practices.
- Analyzed client portfolios to identify growth opportunities and risk management strategies.
- Answering Incoming calls on multi-line phone system
- provide account services to customer deposits, loan payments, cashing checks & etc
- Referred clients to our partners within the company
- Provided solutions to clients needs such as car loans, personal loans, and credit cards.
Assistant Manager
Jernigan Oil Company
03.2011 - 08.2016
- Coordinated daily operations to enhance service delivery and customer satisfaction.
- Developed training programs for staff, improving team performance and efficiency.
- Implemented process improvements that streamlined workflow and reduced operational delays.
- Oversaw inventory management, ensuring optimal stock levels and timely replenishment.
Education
High School Diploma -
Bertie Highschool
Windsor NC06-2011
Skills
- Cash flow analysis
- Loan origination
- Portfolio management
- Proficient In Microsoft Office
- Effective Communication
- Leadership Skills
- Excellent written and Verbal Communication skills
- Team worker who is able to adapt in highly dynamic in changing situations
Accomplishments
- Supervised team of 6 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
English
Full Professional
Timeline
Senior Relationship Banker
Truist Bank
08.2022 - Current
Personal Banker 2
Wells Fargo
01.2016 - 08.2022
Assistant Manager
Jernigan Oil Company
03.2011 - 08.2016
High School Diploma -
Bertie Highschool