Angela Spangler
Jefferson,OH
Summary
Accomplished Administrative Assistant with a proven track record at Andover Title Company and Law Office, excelling in customer service and meticulous document preparation. Leveraged professional communication and Microsoft Office Suite expertise to enhance operational efficiency and client satisfaction. Demonstrated ability to manage multiple priorities with a keen attention to detail, contributing to a positive and productive work environment.
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Andover Title Company and Law Office
Andover, OH
02.2019 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Facilitated clear communication between clients and attorneys by acting as a liaison to ensure all parties were informed of updates or changes.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Streamlined legal processes by drafting and proofreading documents, ensuring accuracy and timely completion.
- Reduced attorney workload through proficient document management, handling correspondence, and performing clerical tasks.
- Scheduled and coordinated meetings between legal teams and clients.
- Generated pleadings and other legal documents for review by attorneys and paralegals.
- Prepared court forms accurately under the supervision of attorneys, ensuring compliance with local rules and regulations.
- Managed billing procedures to maintain accurate records of client accounts and expedite payment processing.
- Prepared and processed invoices for attorney billing.
- Diligently edited legal correspondence for grammar and spelling.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Created and printed legal documents for attorneys to review.
Client Service Representative/Bank Teller
Andover Bank
Jefferson, OH / Ashtabula, OH / Andover, OH
02.2015 - 02.2019
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Monitored and verified suspicious activity on customer accounts.
- Executed wire transfers, stop payments and account transfers.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Maintained friendly and professional customer interactions.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
High School Diploma -
Conneaut High School
Conneaut, OH06.2000
Skills
- Customer Service
- Data Entry
- Microsoft Office
- Documentation and Recordkeeping
- Professional Communication
- Scheduling and calendar management
- Dedicated Team Player
- Mail handling
- Meticulous attention to detail
- Multi-Line Phone Systems
- Office Administration
- Time Management
- Notary Public
- Billing and Invoicing
- Legal Document Preparation
- Document filing
- QuickBooks Pro
- Editing and proofreading
Timeline
Administrative Assistant
Andover Title Company and Law Office
02.2019 - Current
Client Service Representative/Bank Teller
Andover Bank
02.2015 - 02.2019
High School Diploma -
Conneaut High School