Angela Spell
Summary
Experienced Customer Service Representative with 10 +years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls and emails.
Overview
9
9
years of professional experience
Work History
Call Center / Customer Service Representative
Kontoor Brands
03.2021 - 04.2024
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Placed orders for Retail Stores via Telephone and email
- Emailed invoices to Retail Stores and ran open order reports as well as packing slip reports for Retailers
Customer Service Representative
Powell
02.2015 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Placed orders for consumers via email and telephone
Education
Associate of Applied Science - Nursing
South University
Savannah, GASkills
- Customer Service
- Customer Support
- Data Entry
- Customer Satisfaction
- Call Center Customer Service
- Empathy Display
- Customer inquiries
- 10 key
- SAP
- Microsoft Office
Timeline
Call Center / Customer Service Representative
Kontoor Brands
03.2021 - 04.2024
Customer Service Representative
Powell
02.2015 - 02.2021
Associate of Applied Science - Nursing
South University