Angela Spengler
Palmyra,PA
Summary
Highly organized and energetic self-starter seeking a position that values hard work and dedication. Friendly demeanor and strong work ethic, motivated to contribute skills and abilities to a team-oriented environment. Committed to delivering exceptional results, eager to leverage passion for excellence in a role that offers opportunities for growth and professional development.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sr. Assistant Supervisor
The Hershey Company
12.2024 - Current
- Manage team operations in FOH and BOH sections.
- Delivered high-quality, safe foodservice in a clean environment.
- Analyzed sales data, workforce costs and inventory loss.
Caseworker 2
County of Lebanon
10.2024 - 11.2024
- Early Intervention (0-3yrs) casework
- Develop care plans, to improve physical, emotional and social skills in young children
- Partner with families, therapists and other team members to coordinate services
Patient Service Representative
UPMC
02.2023 - 09.2024
- Managed appointment check-ins efficiently across multiple departments such as family medicine and imaging.
- Ensured accuracy of patient demographic information.
- Conducted insurance benefits verifications through online platforms.
- Collected copayments and educated patients about financial responsibility.
- Routed incoming phone calls to relevant UPMC departments.
Medical Office Associate
Penn State Health
09.2022 - 12.2022
- Responsible for patient check-in and check-out process
- Ensured accuracy of insurance verification and collected co-pays.
- Scheduled patient appointments and coordinated diagnostic referrals to specialists.
- Facilitate communication between patients, staff and providers using phone and portal messaging.
Care Coordinator
Complete Home Care
12.2021 - 09.2022
- Managed and streamlined referral process for Durable Medical Equipment and additional LTSS services.
- Investigated discrepancies in HCPCS, CPT, and ICD-10 codes on clinical records.
- Evaluated services for approval or denial according to established guidelines from Village Care Max, Federal, and NY State authorities.
- Facilitate effective communication between internal and external stakeholders for efficient member services.
Aging Care Manager 2
County of Lebanon
07.2020 - 11.2021
- Provide Information & Referral and OPTIONS intake services for Lebanon Co
- Seniors
- Developed and maintained electronic resource database and paper I&R reference materials
- Counsel and support clients and their families with various topics of concern to the aging population
- Perform assessments to determine consumer eligibility, develop care plans and authorize OPTIONS services
Team Lead / Admin 2
Maximus Health Services
03.2018 - 02.2020
- Established workflow and best practices for the PA Expedited Nursing Home Transition pilot program.
- Ensure compliance of all NHT cases, HCBS waiver enrollments, and final document mailings
- Developed comprehensive work instructions and job aids for diverse internal processes.
- Exceeded production and quality benchmarks within set timelines.
- Research and resolve increasingly complex case issues
Deli Cook
Karns Quality Foods
10.2016 - 04.2018
- Utilize fryers, ovens, rotisserie, and slicers to prepare various hot meals and ready-to-eat dishes.
- Sliced assorted meats and cheeses based on customer specifications.
- Assist customers with catering and holiday orders
- Sanitize equipment to HACCP standards
Prep Cook
Best Western Premier, the Central Hotel
02.2017 - 04.2017
- Assemble and cook large batch soups, stews, sauces, meats, mains, sides and desserts
- Smoked meats utilizing a commercial rotisserie smoker.
- Responsible for daily recipe consistency
- Supported culinary team in food preparation for banquets.
Prep Cook
Feniccis of Hershey
08.2016 - 10.2016
- Prepare soups, sauces, meatballs, lasagnas, pizza dough, poultry, beef and seafood items
- Slice meats, cheeses and veggies
- Operation of large mixers, convection ovens, soup kettles and slicers
Income Maintenance Caseworker
Commonwealth of Pennsylvania
10.2010 - 08.2011
- Coordinate, schedule and conduct timely SNAP (food stamp) interviews
- Assess client criteria in accordance with state / federal laws to issue SNAP and Medicaid benefits
- Collection, verification, and data entry of client information
- Research, extract and apply information using internet and intranet software
Clerk Typist II
Commonwealth of Pennsylvania
12.2009 - 10.2010
- Received incoming clients, recorded purpose of visit and directed to appropriate caseworker.
- Provide assistance to clients in accessing social services.
- Managed switchboard operations and ensured accurate message delivery.
- Prepared and organized correspondence for distribution.
General Manager
Isaacs Deli-Hershey
08.2004 - 08.2009
- Progressed from Deli Clerk role to General Manager
- Directed staffing procedures, overseeing team development and training.
- Performed daily, monthly, and yearly cash reconciliations.
- Analysis of P&L Statements; take initiative to correct issues with labor / food costs
- Led training classes for new hires in the Harrisburg district.
- Payroll processing; Accounts Payable / Receivable
Education
Associate's degree - Social Sciences
Harrisburg Area Community College
HarrisburgSkills
- Training & Development
- Cooking / Food Prep Experience
- Management Experience
- Medical Office Experience
- Inventory Control
Certification
- Food Handling
- RAMP
Timeline
Sr. Assistant Supervisor
The Hershey Company
12.2024 - Current
Caseworker 2
County of Lebanon
10.2024 - 11.2024
Patient Service Representative
UPMC
02.2023 - 09.2024
Medical Office Associate
Penn State Health
09.2022 - 12.2022
Care Coordinator
Complete Home Care
12.2021 - 09.2022
Aging Care Manager 2
County of Lebanon
07.2020 - 11.2021
Team Lead / Admin 2
Maximus Health Services
03.2018 - 02.2020
Prep Cook
Best Western Premier, the Central Hotel
02.2017 - 04.2017
Deli Cook
Karns Quality Foods
10.2016 - 04.2018
Prep Cook
Feniccis of Hershey
08.2016 - 10.2016
Income Maintenance Caseworker
Commonwealth of Pennsylvania
10.2010 - 08.2011
Clerk Typist II
Commonwealth of Pennsylvania
12.2009 - 10.2010
General Manager
Isaacs Deli-Hershey
08.2004 - 08.2009
Associate's degree - Social Sciences
Harrisburg Area Community College
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