Angela Steeno
Kingsford,MI
Summary
Energetic and customer-oriented individual with a genuine passion for providing exceptional service experiences. Seeking a customer service position where I can utilize my strong interpersonal skills, positive attitude, and ability to work effectively in a team to contribute to a company’s success and foster customer loyalty. Willing to relocate: Anywhere Authorized to work in the US for any employer
Overview
31
31
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Spine Pain Diagnostics / Niagara Health Center
2024.10 - 2026.02
- Managed front desk operations, including greeting patients, scheduling appointments, and answering phone calls
- Maintained accurate electronic medical records (EMR) by updating patient demographics and medical history
- Managed confidential patient information according to HIPAA regulations while maintaining utmost professionalism at all times
- Provided administrative support such as filing documents, scanning records into EMR system, and managing incoming/outgoing mail
Independent Contractor(Driver)
Spark(Walmart)
2022.10 - 2025.10
- Personal shopper and curbside pickup order delivery service worker. Frequent lifting, transporting and delivering of 40-50 pound general merchandise and groceries from Walmart. Time management skills, ability to utilize software application via smartphone and good organizational skills help to succeed financially.
Caregiver
EVERGREEN ASSISTED LIVING
2016.09 - 2021.03
- Assisted the elderly with basic morning and night ADLs such as bathing, dressing, toileting, bringing residents to and from meals.
Medical Receptionist
Urology Associates of GB/Dickinson County Healthcare System
2008.02 - 2016.09
- Answer phone calls, schedule patient appointments, check in patient's, verify patient insurance information, schedule diagnostic testing and referrals to other physicians, file and track medical records and filed documents into medical record charts.
Medical Transcriptionist
Spine Pain Diagnostics
1998.02 - 2008.02
- Transcribed, edited, tracked medical documents for an outpatient pain medicine clinic via micro cassette tape machine.
Medical Transcriptionist
Dickinson County Healthcare System
1995.06 - 1998.02
- Transcribed, edited documents for all departments of hospital through a phone dictation system
Education
Associate's degree - Business-Medical
Northern Michigan University
MarquetteSkills
- Driving
- Microsoft Office
- EMR systems
- Patient Care
- Transcription quality control
- Mobile applications
- Cash handling
- Typing
- Task prioritization
- Documentation review
- Windows
- Construction
- Transcription within healthcare industry
- Customer service
- Clinic
- Microsoft Powerpoint
- Microsoft Outlook
- Spanish
- Vital Signs
- Proofreading
- Microsoft Excel
- Memory Care
- Hospital experience
- Medical receptionist
- Mentoring
- Medical terminology
- Caregiving
- Communication skills
- Clerical experience
- Front desk
- Delivery Driver Experience
- General cleaning
- Audio transcription
- Editing
- English
- Transcription formatting
- Organizational skills
- Animal care
Certification
Driver's License
Timeline
Medical Receptionist
Spine Pain Diagnostics / Niagara Health Center
2024.10 - 2026.02
Independent Contractor(Driver)
Spark(Walmart)
2022.10 - 2025.10
Caregiver
EVERGREEN ASSISTED LIVING
2016.09 - 2021.03
Medical Receptionist
Urology Associates of GB/Dickinson County Healthcare System
2008.02 - 2016.09
Medical Transcriptionist
Spine Pain Diagnostics
1998.02 - 2008.02
Medical Transcriptionist
Dickinson County Healthcare System
1995.06 - 1998.02
Associate's degree - Business-Medical
Northern Michigan University