Angela Stevens
Follansbee,WV
Summary
Dynamic customer service professional with extensive experience at Capital Recovery Systems Inc. Skilled in conflict resolution and training, I excel in enhancing customer satisfaction and loyalty. Proven ability to manage high-stress situations while maintaining professionalism, ensuring efficient order processing and effective team collaboration. Committed to delivering exceptional service and support.
Overview
2026
2026
years of professional experience
Work History
Government Debt Customer Service Representative
Capital Recovery Systems Inc.
01.2022 - Current
- Assisted customers with inquiries and resolved complaints to enhance satisfaction.
- Processed orders efficiently and accurately, ensuring timely fulfillment.
- Maintained comprehensive knowledge of products and services to inform customers effectively.
- Collaborated with team members to streamline communication and improve service delivery.
- Provided training support to new hires on customer service best practices and tools.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Shift Manager
Charter Foods Taco Bell
08.2019 - 02.2025
- Supervised daily operations ensuring adherence to safety and quality standards.
- Coordinated staff schedules optimizing labor efficiency and coverage.
- Implemented training programs enhancing team performance and service delivery.
- Resolved customer complaints effectively improving satisfaction levels.
- Monitored inventory levels facilitating timely restocking and supply chain management.
- Conducted performance evaluations identifying areas for improvement and development.
- Developed standard operating procedures fostering consistency across shifts.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Office Manager/ Cashier
Shop N Save
2015 - 2018
- Assisted with cashier operations to support efficient transaction processing. Collaborated with vendors to address payout and inventory requirements. Counted cash drawers and adhered to money handling protocols. Processed customer utility bills. Verified accuracy of price changes.
Home Health Aide
Caring Mission Home Care
01.2011 - 2014
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to healthcare professionals.
- Developed personalized care plans in collaboration with multidisciplinary teams.
- Educated clients and families on health management and wellness strategies.
- Advocated for client needs, enhancing overall quality of care provided.
- Maintained accurate documentation of patient progress and care interventions.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Provided transportation and appointments management.
Education
Criminal Justice/ Forensic Psychology
Eastern Gateway Community College
Steubenville, OHSkills
- Customer service
- Conflict resolution
- Order processing
- Team collaboration
- Training and development
- Complaint handling
- Communication skills
- Time management
- Inventory management
- Cash handling procedures
- Health and safety compliance
- Care plan development
- Documentation accuracy
- Customer relations
- Problem resolution
- Call center experience
- Payment processing
- Scheduling
- Appointment scheduling
- Staff training
Timeline
Government Debt Customer Service Representative
Capital Recovery Systems Inc.
01.2022 - Current
Shift Manager
Charter Foods Taco Bell
08.2019 - 02.2025
Home Health Aide
Caring Mission Home Care
01.2011 - 2014
Office Manager/ Cashier
Shop N Save
2015 - 2018
Criminal Justice/ Forensic Psychology
Eastern Gateway Community College