Angela Steverson
Bonifay,FL
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Associate
Sam boswell honda
Enterprise, AL
11.2025 - Current
- Guided customers in selecting vehicles that matched preferences and needs, enhancing overall purchase satisfaction.
- Assisted customers in product selection, addressing queries, and providing tailored advice.
- Assisted customers with product selection, sizing and styling.
- Showcased product features and benefits tailored to customer needs.
- Conducted product demonstrations to showcase vehicle features and benefits.
- Identified and upsold additional items aligned with customer interests, increasing overall transaction value.
- Processed customer transactions accurately and efficiently at the point of sale.
- Provided accurate information about products, prices and services.
- Executed follow-up communications to enhance customer satisfaction and promote retention.
- Resolved customer complaints effectively to ensure satisfaction. in a professional manner.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Attended weekly team meetings to review performance goals and objectives.
Customer Service Representative
Cspire
Ozark, AL
10.2024 - 10.2025
- Achieved high customer satisfaction by resolving issues with knowledgeable, friendly service.
- Resolved escalated complaints, prioritizing customer satisfaction through effective solutions.
- Handled phone inquiries, troubleshooting customer issues to enhance resolution effectiveness.
- Processed payments and accurately posted them to customer accounts.
- Educated customers on product features and service options, improving understanding and usage.
- Documented customer interactions in CRM, ensuring accurate records for future reference.
- Processed payments and accurately posted them to customer accounts.Handled phone inquiries, effectively troubleshooting customer issues.
- Maintained professionalism in stressful situations, diffusing tensions to restore customer satisfaction.
Insurance Agent
Aflac
Dothan, Alabama
03.2024 - 10.2025
- Guided clients in selecting optimal policy options and coverage details to meet their specific needs.
- Crafted customized insurance plans aligning with specific client needs.
- Conducted thorough assessments of client risk and insurance needs.
- Guided clients through claims processes and organized necessary documentation.
- Facilitated clear communication between clients and insurance carriers to improve understanding and satisfaction.
- Oversaw client accounts with a focus on timely updates and seamless renewal processes.
Hot Shot Driver
Quick Way Transportation LLC.
Vancleave, MS
11.2023 - 03.2024
- Maintained driving history with zero violations or incidents, ensuring safety and reliability.
- Delivered freight on time across designated routes, contributing to customer satisfaction.
- Executed deliveries of various loads across specified routes. of various loads, ensuring flexibility in logistics.
- Implemented secure loading techniques to prevent cargo movement during transport.
- Liaised with pickup and delivery locations, enhancing communication for seamless operations.
- Ensured compliance with safety regulations during transportation.
- Responded promptly to maintenance emergencies while driving or off-shift.
- Conducted routine vehicle maintenance, addressing oil changes and brake system issues.
- Maintained accurate logs of driving hours and vehicle conditions.
TMT-1
Alabama Department of Transportation
Summerdale, AL
04.2022 - 04.2023
- Installed driveways and laid asphalt on highways to enhance infrastructure quality.
- Operated dump trucks to transport landscaping materials and debris, supporting project timelines.
- Utilized vacuum truck to remove debris from clogged areas, including pipe systems.
- Learned to operate heavy machinery such as road graders and bulldozers. including road grader, bulldozer, skid steer, mini excavator, and backhoe.
- Obtained Class A CDL license, maintaining a clean record as a vehicle operator.
- Executed litter cleanup to maintain roadside aesthetics and safety.
- Completed day-to-day duties accurately and efficiently.
- Collaborated with team members to achieve project objectives and ensure on-time delivery.
Team Leader/Supervisor
Tractor Supply
Summerdale, AL
06.2021 - 04.2022
- Monitored team performance and provided feedback to enhance productivity.
- Trained new employees on store policies and customer service standards.
- Facilitated scheduling and task coordination to optimize store operations.
- Oversaw daily administrative functions related to inventory control, shipping, and receiving documentation.
- Managed inventory levels and organized stockroom for optimal efficiency.
- Collaborated with management to implement process improvements, resulting in more efficient service delivery.
- Verified invoices, packing slips, and purchase orders for timely processing.
- Collaborated with vendors and internal teams to coordinate shipments and solve delivery issues.
- Entered data into inventory and logistics systems to facilitate accurate reporting.
- Generated reports and documentation for management's review and action.
- Maintained organized filing systems for audit compliance and efficient access to records.
- Addressed product inquiries and managed special orders to support customer needs.
- Ensured compliance with safety protocols during all operational activities.
Correctional Officer
Graceville Correctional Facility
Graceville, FL
05.2018 - 02.2021
- Ensured care, custody, and control of over 100 inmates during 12-hour rotating shifts.
- Executed disciplinary actions to uphold order and enhance safety within the facility.
- Enforced facility rules and regulations, ensuring safety for both staff and inmates.
- Monitored inmate behavior to ensure safety and security, promptly addressing any issues.
- Monitored inmate activities and documented counseling statements.
- Operated control room, managing access to doors and cells on designated block.
- Maintained accurate inventory head count of all inmates to ensure security.
- Conducted personal searches of inmates and inspections of sleeping quarters.
- Performed front gate duties as officers entered the facility for security purposes.
- Responded to emergencies, coordinating with team members to ensure swift and effective resolution.
- Conducted regular inspections of facilities and equipment to verify compliance with safety standards.
Receiving Manager
Tractor Supply Company
Summerdale, AL
02.2016 - 08.2017
- Oversaw receiving operations for shipments from various carriers, ensuring accurate handling and timely documentation.
- Oversaw receiving operations at warehouse, ensuring efficient product flow during shipments.
- Ensured timely product delivery by coordinating efforts with vendors and logistics.
- Coordinated with vendors for timely product delivery, maintaining uninterrupted inventory availability.
- Managed inventory control processes, optimizing storage and shelving for effective sales monitoring.
- Supervised a team of 4-5 employees during shifts, ensuring operational efficiency.
- Delivered exceptional customer service by assisting customers with product loading into vehicles.
- Executed closing responsibilities, including final cash register counts and bank deposits.
- Oversaw receiving operations for shipments from various carriers, ensuring accurate handling and documentation.Managed inventory control processes, including storage, shelving, and sales monitoring.Delivered exceptional customer service by assisting customers with product loading into vehicles.Supervised a team of 4-5 employees during shifts, ensuring operational efficiency.Executed closing responsibilities, including final cash register counts and bank deposits.
Waitress
Derailed diner
Robertsdale, AL
10.2015 - 02.2016
- Provided exceptional customer service, enhancing customer experience in fast-paced diner environment.
- Delivered exceptional customer service, fostering positive dining experiences for guests at Derailed Diner.
- Delivered food and beverages promptly, contributing to overall customer satisfaction.
- Recorded customer orders and entered them into point-of-sale system, ensuring accurate and efficient service.
Education
High school or equivalent - High school diploma or GED
Poplar Springs High School
Graceville, FL06.2010
Skills
- Customer support
- Sales negotiation
- Retail management
- Product promotion
- Client management
- Phone communication
- Issue resolution
- Technical support
- Technical troubleshooting support
- Data entry
- Microsoft Office proficiency
- Inventory control
- Warehouse logistics
- Time management
- Organizational skills
- Leadership skills
- Product promotion
Certification
• Correctional officer
• Air Brake Endorsement
• Driver's License
• CDL A
• CPR Certification
• First Aid Certification
• Air Brake Endorsement
• Driver's License
• CDL A
• CPR Certification
• First Aid Certification
Languages
English
Personal Information
Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Timeline
Sales Associate
Sam boswell honda
11.2025 - Current
Customer Service Representative
Cspire
10.2024 - 10.2025
Insurance Agent
Aflac
03.2024 - 10.2025
Hot Shot Driver
Quick Way Transportation LLC.
11.2023 - 03.2024
TMT-1
Alabama Department of Transportation
04.2022 - 04.2023
Team Leader/Supervisor
Tractor Supply
06.2021 - 04.2022
Correctional Officer
Graceville Correctional Facility
05.2018 - 02.2021
Receiving Manager
Tractor Supply Company
02.2016 - 08.2017
Waitress
Derailed diner
10.2015 - 02.2016
High school or equivalent - High school diploma or GED
Poplar Springs High School