Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Angela Stewart

Bedford,TX

Summary

A results driven work professional with a wealth of administrative and revenue management experience, and the ability to quickly adapt to a high structured, fast-paced work environment. A thorough and detail-oriented individual, possessing the aptitude to meet deadlines without compromising quality, and the expertise to identify effective alternatives and more efficient ways to perform duties. Capable [Type] professional continuously in touch with customers to resolve issues quickly. Successful at guiding strong crews to accomplish daily objectives complete projects on time. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

26
26
years of professional experience

Work History

AT&T Uverse/wireline Collections

AT&T
06.2023 - 10.2023
  • Processed payments and negotiated payment arrangements on consumer wireline and Uverse accounts
  • Reviewed each account to determine the approval of the customer's request when making the final decision.

AT&T Bankruptcy

AT&T
01.2009 - 06.2023
  • Processed business and consumer bankruptcy filings
  • Provided training to Bankruptcy managers and representatives
  • Assisted in the writing of the job aids that are currently used by every representative in the department
  • Backfill that assists with floor support for assistance with calls, IT issues, procedural concerns
  • Extensive knowledge with the handling of bankruptcy filings to ensure AT&T was protected against legal action
  • Handling of all international bankruptcy filings on domestic and international cases.

AT&T Customer relations/executive appeals

AT&T
01.2005 - 01.2009
  • Handled escalated issues with customers, concerning complaints filed with the public utility commissions on behalf of the office of the president.

AT&T REVENUE MANAGEMENT REPRESENTATIVE

AT&T
01.2000 - 01.2005
  • Handled incoming calls for Business Credit and Collections
  • Establishing payment arrangements for customer's based on credit risk and internal credit history.

AT&T REVENUE MANAGEMENT REPRESENTATIVE

AT&T
09.1997 - 01.2000
  • Handled incoming calls for consumer accounts
  • Establishing payment arrangements for customer's based on credit risk and internal credit history.

Education

High School Diploma -

S.H Rider High School
Wichita Falls, TX
06.1991

Skills

  • 25 years of finance and management experience
  • Quick learner with a passion for excellence
  • Proficient in all Southwest, Midwest, West, Legacy T billers and international billers
  • Ability to work independently or within a group setting to successfully accomplish goals
  • Outstanding people skills
  • Ability to maintain a high level of honesty, integrity, and confidentiality at all times
  • Excellent communication skills in both verbal and written
  • Exercises integrity in all business aspects
  • Excellent keyboard and 10 key skills
  • Excellent navigation within CRM systems
  • Microsoft PowerPoint
  • Regulatory Compliance
  • Relationship Building
  • Team Development

Accomplishments

  • Held position of Co-chair of the FISH committee for eight years. Planned events for the office to increase morale and work performance.
  • Held position of Co-chair for the United Way and March Of Dimes fundraisers in my office for several years. Planned lunches and coordinated with other committee members for silent auctions, breakfast items and personal donations.
  • Recent Awards: 2021 Cumbre Recipient, 2021 SEA Recipient, 2023 Go for the Gold Recipient

Timeline

AT&T Uverse/wireline Collections

AT&T
06.2023 - 10.2023

AT&T Bankruptcy

AT&T
01.2009 - 06.2023

AT&T Customer relations/executive appeals

AT&T
01.2005 - 01.2009

AT&T REVENUE MANAGEMENT REPRESENTATIVE

AT&T
01.2000 - 01.2005

AT&T REVENUE MANAGEMENT REPRESENTATIVE

AT&T
09.1997 - 01.2000

High School Diploma -

S.H Rider High School
Angela Stewart