Angela Stiles
Equifax
St. Peters,MO
19
years of professional experience
Dynamic Credentialing Manager with a proven track record in leading client credentialing initiatives, ensuring regulatory compliance, and optimizing business operations. Expertise in streamlining operational workflows and establishing service standards that enhance customer satisfaction while adhering to U.S. regulatory requirements. Committed to cultivating high-performing teams through effective leadership development, trust-building strategies, and a focus on continuous professional growth. Recognized for driving organizational success by aligning team objectives with overarching business goals.
Work History
Credentialing Manager
2 Years 5 Months- Directed client credentialing operations, ensuring compliance with industry standards and organizational policies to support seamless onboarding.
- Oversaw team performance and candidate evaluation, fostering operational discipline to uphold service quality.
- Drove customer-centric operations by implementing rapport-building strategies and managing complex incidents to enhance customer service experience.
- Champion ongoing governance, business resilience, and security awareness programs across operational units.
Verifier Solutions Support Supervisor
2 Years 7 Months- Managed Verifier Solutions Support agents and led the team daily by providing ways to improve the customer and employee journey.
- Conducted thorough verification of consumer data accuracy and completeness.
- Implemented process improvements to enhance data validation efficiency.
- Collaborated with cross-functional teams to resolve discrepancies in consumer information.
Technical Team Lead
14 Years 3 Months- Maintained and supported the products used through The Work Number, Rapid Reporting, and EVS within Equifax. Leveraged extensive knowledge of client products to troubleshoot and resolve issues, assisting clients with account setup to enhance user experience.
- Led cross-functional teams in implementing technical projects, enhancing collaboration and project delivery timelines.
- Developed and maintained system architecture documentation, ensuring alignment with organizational standards and best practices.
- Mentored junior developers, fostering skill development and improving team performance through knowledge sharing.
Education
- Business Administration
Skills
Salesforce Case management
CSA (Client Service Application): Account lookup
authentication
and compliance verification.
Genesys: Pulse recording
call queue monitoring
and operational reporting.
Documentation management
Compliance management
Spekit: Knowledge management and process reinforcement for operational teams.
Gemini: AI-powered research tool for business status verification
regulatory searches
and principal linking.
ECommerce management
Vital4: Business verification and screening tool for entity filings
adverse media
and regulatory checks.
Truepic: Secure
geo-located visual inspection tool with fraud-flagging capabilities.
Professional Development & Completed Training
- Leadership & Executive Management
- 4 Essential Roles of Leadership
- Leading With Trust
- Executive Presence
- Presentation Advantage
- Voices of Leadership
- Setting the Standard
- Employment Law 201
- The Discipline Highway
- Interviewing Basics: Candidate Experience
- Effective Communication
- Team Workshops
- Business Operations, Finance & Customer Excellence
- Customers First Training - Business Operations
- Finance Fundamentals
- Communicating Effectively with Customers
- Dealing with Customer Service Incidents and Complaints
- Facing Confrontation in Customer Service
- Rapport Building in Customer Service
- Interacting with Customers
Timeline
Credentialing Manager
Equifax
05.2024 - CurrentRead More
Verifier Solutions Support Supervisor
Equifax
10.2021 - 05.2024Read More
Technical Team Lead
Equifax
07.2007 - 10.2021Read More
Strayer University
from Business Administration
Read More
University of Missouri-Columbia
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