Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angela Streater

San Marcos,TX

Summary

Results-driven customer service representative with a proven record in managing high-volume inquiries and resolving complaints effectively. Skilled in training team members and streamlining processes to enhance customer satisfaction and operational efficiency.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

GRL LLC
San Marcos, TX
06.2017 - Current
  • Managed high-volume customer inquiries through phone, email, and chat channels.
  • Resolved customer complaints effectively, leading to improved satisfaction ratings.
  • Trained new team members on service protocols and system navigation.
  • Streamlined order processing procedures to enhance response time and accuracy.

Writer

Self Employed Writer
San Marcos, TX
01.2002 - Current
  • Developed diverse content across various genres, enhancing audience engagement and brand storytelling.
  • Researched and analyzed topics to ensure accuracy and depth in written materials.
  • Collaborated with clients to refine project objectives and establish clear communication channels.
  • Edited and proofread manuscripts, improving clarity and coherence of written works.
  • Edited and proofread content for clarity, consistency, and adherence to brand guidelines.

Education

High School Diploma -

BALL HIGH SCHOOL
Galveston, TX

No Degree - Journalism

CAREER POINT COLLEGE

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

GRL LLC
06.2017 - Current

Writer

Self Employed Writer
01.2002 - Current

High School Diploma -

BALL HIGH SCHOOL

No Degree - Journalism

CAREER POINT COLLEGE
Angela Streater