Angela Strong
Chicago,IL
Summary
Dynamic professional with extensive experience in office administration and customer service, notably at Ronald Boorstein and Associates. Proven ability to enhance operational efficiency through effective scheduling and document management. Strong communication skills and adept at problem-solving, consistently improving client satisfaction and fostering loyalty in high-pressure environments.
Dedicated Job Title with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
2027
2027
years of professional experience
Work History
Secretary
Ronald Boorstein and Associates
Chicago, IL
08.2017 - Current
- Facilitated scheduling and calendar coordination for executives to promote effective time management.
- Assisted with document preparation and correspondence while maintaining high accuracy and professionalism.
- Organized and managed filing systems for efficient access to critical information.
- Supported meeting logistics through agenda preparation and minute documentation to improve communication.
- Managed office supplies inventory to streamline procurement processes and enhance cost efficiency.
Sales Associate
Target
2007 - 2012
- Assisted customers with product location and provided details on ongoing sales promotions.
- Conducted regular stock checks to maintain inventory accuracy and facilitated restocking efforts.
- Handled customer transactions using point-of-sale systems with efficiency.
- Worked alongside team members to meet store sales objectives and improve customer satisfaction.
- Addressed customer inquiries and resolved complaints to foster a welcoming shopping atmosphere.
Customer Service Representative
ABC Retail Store
Chicago, IL
03.2015 - 2017
- Assisted new employees with customer service procedures and systems.
- Gathered customer feedback to enhance satisfaction and service quality.
- Addressed customer issues by identifying underlying problems and suggesting effective solutions.
- Maintained store cleanliness and organization to improve the shopping experience.
- Handled customer complaints with understanding, leading to greater loyalty and repeat business.
- Navigated high-pressure situations with professionalism while resolving conflicts.
Front Desk Receptionist
Lake View Medical Office
Oak Lawn, IL
2012 - 2015
- Welcomed patients and guests, creating a friendly environment and promptly addressing questions.
- Scheduled appointments and managed patient flow to improve office efficiency.
- Entered and updated patient details in electronic health records for easy access.
- Assisted in verifying insurance and resolving billing questions to aid financial processes.
- Answered phone calls and directed them to the appropriate staff for administrative support.
Education
No Degree - Nursing
Prairie State College
Chicago Heights, ILHigh School Diploma -
Jane Adams Charter School
Chicago, IL06.2005
Skills
Customer service
Verbal and written communication
Office administration
Organization
Keyboarding skills
Appointment scheduling
File management
Multi-line phone systems
Complex Problem-solving
Sales support
Document preparation
Timeline
Secretary
Ronald Boorstein and Associates
08.2017 - Current
Customer Service Representative
ABC Retail Store
03.2015 - 2017
Sales Associate
Target
2007 - 2012
Front Desk Receptionist
Lake View Medical Office
2012 - 2015
No Degree - Nursing
Prairie State College
High School Diploma -
Jane Adams Charter School