Angela Sullivan
Lakeland
Summary
Dedicated professional with extensive experience in insurance verification, surgery scheduling, and healthcare compliance. Skilled in managing patient communications and collaborating with medical staff to enhance operational efficiency and ensure accurate insurance processing. Hands-on individual boasting a career spent managing administrative tasks in fast-paced offices with relative ease. A well-trained Insurance Verification Specialist offering a background in contacting insurance companies for critical information and crafting patient documents for billing purposes. Demonstrated knowledge of admissions, insurance verification and authorization processes in hospital and medical office settings.
Overview
20
20
years of professional experience
Work History
Insurance Verification Specialist
Florida Dental Implants and Oral Surgery
Lakeland
04.2021 - 01.2025
- Verified patient insurance information for accuracy and completeness.
- Communicated with insurance companies to obtain necessary authorizations.
- Collaborated with healthcare providers to resolve billing discrepancies.
- Educated patients about their insurance benefits and coverage options.
- Assisted team members with administrative tasks as needed.
- Handled routine inquiries from patients regarding insurance verification processes.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Updated patient and insurance data and input changes into company computer system.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
Office Manager
Aspen Dental
Brandon
10.2019 - 01.2021
- Managed daily office operations to ensure smooth workflow and efficiency.
- Maintained office supplies inventory and ordered materials as needed.
- Led onboarding processes for new staff, ensuring proper training and orientation.
- Coordinated scheduling for patient appointments and staff meetings efficiently.
- Developed office protocols to enhance patient experience and streamline processes.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Surgery Scheduling Coordinator
Lakeland Regional Health Medical Center
Lakeland
08.2015 - 10.2019
- Coordinated surgery schedules for multiple physicians and departments efficiently.
- Managed patient appointments and confirmed surgical dates with medical staff.
- Utilized scheduling software to maintain accurate surgery calendars regularly.
- Trained new staff on scheduling protocols and system usage effectively.
- Assisted in resolving scheduling conflicts to ensure optimal resource allocation.
- Maintained detailed records of surgeries, cancellations, and patient communications securely.
- Worked closely with doctors' offices to coordinate patient referrals for surgery services.
- Ensured compliance with HIPAA regulations during the scheduling process.
- Assisted in the scheduling of surgeries for patients, ensuring accuracy and timeliness.
- Maintained an up-to-date list of available operating rooms and equipment for surgical teams.
- Attended meetings with hospital staff members to discuss new policies or procedures related to surgical scheduling.
- Managed a team of schedulers responsible for booking surgery appointments.
- Located scheduling barriers and implemented appropriate solutions.
Health Unit Coordinator
Bartow Regional Medical Center
Bartow
03.2005 - 08.2015
- Coordinated communication between various departments within the facility regarding patient care needs.
- Processed paperwork related to hospital admissions, discharges, and transfers.
- Organized patient records, charts, and other documents in an orderly manner.
- Managed daily operations of the health unit including filing, faxing, photocopying.
- Provided administrative support to nursing staff as needed.
- Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
- Responded to emergency situations by following hospital protocols and assisting medical staff as needed.
- Compiled and submitted daily reports on patient admissions, discharges, and transfers for administrative use.
Education
Some College (No Degree) - Nursing
Polk State College
Lakeland, FLSkills
- Insurance verification
- Authorization management
- Patient education
- Billing reconciliation
- Data entry accuracy
- Healthcare compliance
- Surgery scheduling
- Communication skills
- Office administration
- Team leadership
- Attention to detail
- Problem solving
- Calendar management
References
References available upon request.
Timeline
Insurance Verification Specialist
Florida Dental Implants and Oral Surgery
04.2021 - 01.2025
Office Manager
Aspen Dental
10.2019 - 01.2021
Surgery Scheduling Coordinator
Lakeland Regional Health Medical Center
08.2015 - 10.2019
Health Unit Coordinator
Bartow Regional Medical Center
03.2005 - 08.2015
Some College (No Degree) - Nursing
Polk State College
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