Angela Surber Davis
Fayetteville,NC
Summary
Seasoned Veterinary Technician with more than 20 years of experience in fast-paced veterinary medicine. Excellent customer service and management skills. Track record of achieving exceptional results in team building and quality and loving care of our animal patients. Advocate of expanding the role of credentialed veterinary technician to improve the lives of patients while promoting public awareness of the technician's scope of practice and encouraging education of non credentialed staff.
Experienced Veterinary Practice Manager with a strong background in managing all aspects of animal healthcare operations. Strengths include team leadership, budget management, and workflow optimization to ensure efficient veterinary practice operations. Driven by a deep commitment to providing the highest standard of care and service, previously led teams in improving operational efficiency and maintaining compliance with industry standards.
Overview
21
21
years of professional experience
Work History
Practice Manager and Lead Veterinary Technician
Cape Fear Animal Hospital
Fayetteville, NC
10.2015 - Current
- Maintain controlled drug inventory and related log books.
- Supervise and oversee the training of veterinary technicians and assistants, provide guidance for improved efficiency and performance, and disciplinary action when necessary.
- Review resumes and interview potential veterinary technicians and assistants.
- Ensure a team oriented atmosphere.
- Schedule technicians and assistants to ensure adequate staffing for veterinarians and patients while staying within the hospital's budget and review time off requests.
- Diffuse and resolve client complaints while following hospital policy.
- Perform all duties of a Registered Veterinary Technician including, patient care, dental prophylaxis and radiography, laboratory analysis, surgical assistance, equipment maintenance, and client communication and education.
- Responsible for all financial aspects of the hospital including the development of fiscal year budgets and payroll.
- Report directly to the Corporation Field Leadership Team.
- Handle all Human Resource and Marketing duties.
- Coordinate and develop hospital policies and implementation of staff development meetings.
- Operational management of 22 staff members including 4 veterinarians in partnership with Managing DVM.
Laboratory Technician/Supervision Technician
Southern Oaks Animal Hospital/Cypress Lakes Animal Hospital
Fayetteville, NC
02.2006 - 09.2011
- Performed laboratory tests on blood, urine, or feces, such as urinalyses or blood counts, to assist in the diagnosis and treatment of animal health problems.
- Collected, prepared, and labeled samples for laboratory testing, culture, or microscopic examination.
- Maintain laboratory, and treatment records, as well as inventories of pharmaceuticals, equipment, or supplies.
- Supervised and trained appointment technicians and assistants, ensuring a high level of customer service and quality of care.
Lead Technician
North End Veterinary Clinic
Lumberton, NC
08.2004 - 02.2011
- Supervised and trained all non-receptionist staff.
- Maintained inventory and adjusted prices as necessary. Converted practice to a computerized inventory system.
- Handled client complaints.
- Worked with local elementary and middle schools' job shadowing programs.
- Performed all duties of a Registered Veterinary Technician, including client education and communications, patient care, laboratory analysis, radiography, dental prophylaxis, surgical assistance.
- Developed a Dental Month marketing program for the practice.
- Ensured payroll costs were within the practice's budget and scheduled staff work schedules.
- Served as the practice Radiograph Safety Officer and Laser Safety Officer.
Veterinary Assistant - Part time
Southern Oaks Animal Hospital
Hope Mills, NC
02.2005 - 12.2005
- Assisted veterinarians with routine wellness and acute care appointments.
- Educated clients with respect to animal husbandry and routine preventative care.
Accounting Clerk
Brynn Marr Behavioral Healthcare
Jacksonville, NC
08.2004 - 12.2005
- Reviewed time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies.
- Responsible for $250,000 biweekly payroll.
- Located and notified customers of delinquent accounts by mail, telephone, to solicit payment.
- Filed claims to insurance companies. Responsible for $1 million dollars in monthly receivables.
- Developed relationships with multiple insurance representatives to resolve unpaid claims.
- Handled Accounts Payable.
- Selected for Performance Improvement: Employee Recruitment and Retention Committee.
Education
Associate of Applied Science - Veterinary Medical Technology
Central Carolina Community College
Sanford, NCBachelor of Science - Biology
West Virginia University Institute of Technology
Montgomery, WVSkills
- Critical Thinking
- Complex Problem Solving
- Judgment and Decision Making
- Detail-oriented
- Customer and Personal Service
- Employee Management
- Compassionate Caregiver
- Empathetic to Client Concerns
- Laboratory analysis
- Surgical assistance
- Financial management
- Training and development
Affiliations
- National Association of Veterinary Technicians in America
- North Carolina Association of Veterinary Technicians
- Veterinary Hospital Managers Association
Timeline
Practice Manager and Lead Veterinary Technician
Cape Fear Animal Hospital
10.2015 - Current
Laboratory Technician/Supervision Technician
Southern Oaks Animal Hospital/Cypress Lakes Animal Hospital
02.2006 - 09.2011
Veterinary Assistant - Part time
Southern Oaks Animal Hospital
02.2005 - 12.2005
Lead Technician
North End Veterinary Clinic
08.2004 - 02.2011
Accounting Clerk
Brynn Marr Behavioral Healthcare
08.2004 - 12.2005
Associate of Applied Science - Veterinary Medical Technology
Central Carolina Community College
Bachelor of Science - Biology
West Virginia University Institute of Technology