DANIELLE BURKE
Columbus
Summary
Reliable veterinary assistant and practice manager offering 20 years of experience working in busy, multi doctor practice and in-home setting. I am hard working, self-motivating and detail-oriented with a passion for helping animals and their loving parents.
Overview
19
19
years of professional experience
Work History
Practice Manager/Veterinary assistant
CITY PAWS HOME HEALTH
Columbus
06.2015 - 10.2022
- Responded to client emails regarding medications and pet health inquiries while scheduling appointments.
- Educated pet owners on preventive care and proper pet nutrition.
- Ensured medical records were updated promptly for each patient.
- Educated clients on responsible pet ownership topics such as spaying and neutering, vaccination schedules and flea prevention methods.
- Provided assistance and support to owners during end-stage pet illnesses, delivering comfort, compassion, and kind words.
- Maintained detailed patient records with accurate information regarding diagnosis, treatments administered and prognosis.
- Provided medical treatments for sick or injured animals, such as administering medications, setting fractures, and performing surgery.
- Interacted with clients regarding animal health, education on treatment protocols and general procedures.
- Guided pet owners through euthanasia decisions.
- Identified potential zoonotic diseases which can spread from animals to humans.
- Supervised inventory management and placed medication orders to ensure adequate supplies at all times.
- Kept abreast of the latest veterinary techniques and medical research.
- Offered nutritional counseling and weight management plans for pets.
- Administered vaccines, medications, and treatments to prevent and treat diseases.
- Educated pet owners on disease prevention, proper care, and health maintenance.
- Collaborated with veterinary technicians and support staff to ensure comprehensive care.
- Restrained pets in their home for examination, lab sample collection, and all other procedures.
- Assisted with in-home euthanasia and aftercare.
Veterinary Assistant
RIVERSIDE DRIVE ANIMAL CARE CENTER
Dublin
06.2003 - 10.2008
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Restrained and stabilized animals during examination and treatment to prevent injuries.
- Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
- Reviewed pet records from daily visits and appointments, entering all important data into the system.
- Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately 30 animals per day.
- Answered pet owner inquiries and relayed messages to veterinarians, ensuring effective communication and support.
- Offered every owner exceptional customer service and support as well as top-notch care to each animal.
- Fostered open and constructive communication among team members to enhance collaboration.
Education
SOME COLLEGE (NO DEGREE) - VETERINARY TECHNOLOGY
Columbus State Community College
Columbus, OHSkills
- Veterinary knowledge
- Patient treatment administration
- Zoonotic disease identification
- Client education
- Client consulting
- Patient relations
- Procedure triaging
- Documentation accuracy
- Electronic health records
- Practice management
- Supplies ordering
- Appointment scheduling
- Schedule management
- File organization
- Managing files and records
- Time management
- Time management abilities
- Problem solving
- Attention to detail
- Critical thinking
- Effective communication
- Communication
- Teamwork
- Compassionate care delivery
- New hire training
- Ethical decision making
- Organizational skills
- Time management abilities
Timeline
Practice Manager/Veterinary assistant
CITY PAWS HOME HEALTH
06.2015 - 10.2022
Veterinary Assistant
RIVERSIDE DRIVE ANIMAL CARE CENTER
06.2003 - 10.2008
SOME COLLEGE (NO DEGREE) - VETERINARY TECHNOLOGY
Columbus State Community College