Angela Taldone
Wood Dale
Summary
Results-driven professional with a strong background in customer service and team leadership. Successfully trained and motivated teams while improving performance metrics and ensuring high levels of client satisfaction.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Supervisor
Edikted
Oak Brook
04.2026 - Current
- Directed daily operations for a team of 15 employees, ensuring compliance with company policies.
- Coordinated employee schedules, optimizing workflow and enhancing team productivity.
- Trained new staff on operational procedures and company standards for quality service.
- Analyzed performance metrics to assess team efficiency to identify areas for process improvement within the team.
- Reviewed performance metrics to pinpoint process improvement opportunities within the team.
- Facilitated interdepartmental communication to improve overall operational effectiveness.
- Facilitated interdepartmental communication, strengthening operational effectiveness across departments.
- Assisted in inventory management, maintaining accurate stock levels for operational efficiency.
Server
Famous Dave's Bar-B-Que
Addison
03.2025 - 07.2025
- Processed accurate food and drink orders using POS system for efficient service.
- Collaborated with kitchen staff to ensure timely food delivery to patrons.
- Resolved customer inquiries and issues, significantly increasing overall satisfaction levels.
- Maintained cleanliness and organization of dining area, enhancing guest experiences and comfort.
- Promoted daily specials and menu highlights, driving guest engagement and encouraging repeat visits.
- Executed opening and closing duties, including setting up dining area and restocking supplies.
- Managed cash register operations with precision during shifts.
- Communicated effectively with hosts, bussers, and kitchen staff for seamless service.
Barista
Starbucks
Elmhurst
10.2024 - 03.2025
- Engaged customers daily by serving high-quality beverages and addressing inquiries effectively.
- Maintained clean, organized workstations while adhering to food safety protocols for customer safety.
- Memorized a variety of coffee beverage recipes, including seasonal selections for enhanced customer choices.
- Maintained stock levels of supplies to facilitate smooth service. and managed inventory to ensure seamless service delivery.
- Stocked supplies and managed inventory, promoting efficient service delivery.
- Exhibited calmness during busy periods and special events, contributing to positive a positive atmosphere.
Registered Behavior Technician
Action Behavior Centers
Schaumburg
02.2024 - 07.2024
- Provided direct one-on-one instruction to children with autism across various settings.
- Collaborated with multidisciplinary team to create tailored treatment strategies that addressed individual client needs.
- Tracked data and monitored progress toward client goals and objectives.
- Recorded and documented client progress utilizing data collection methods.
- Tracked data and monitored client progress to ensure alignment with goals and objectives.
- Assisted in conducting assessments to identify client needs and behaviors.
- Maintained safe, supportive environment during activities to promote engagement.
- Communicated regularly with families to provide updates on client progress and reinforce treatment goals.
Swim instructor/Lifeguard
Big Blue Swim School
Hoffman Estates
10.2023 - 01.2024
- Instructed swimming lessons for children of varying skill levels, enhancing overall competency.
- Monitored and enforced safety protocols during classes to ensure student security.
- Provided individualized support to students requiring extra assistance or encouragement.
- Provided individualized support to students needing extra assistance, boosting their confidence and skill development.
- Ensured adherence to pool rules and regulations by all swimmers at all times.
- Maintained equipment and facilities to ensure cleanliness of swimming area.
- Enforced pool rules and regulations to promote a safe and respectful swimming environment for all participants.
Key Leader
Hot Rags
Schaumburg
09.2022 - 07.2023
- Directed daily retail operations, ensuring exceptional customer service standards.
- Trained new staff on store procedures and sales techniques, improving team readiness and service quality.
- Managed inventory levels and optimized product displays to increase customer engagement and sales potential.
- Resolved customer inquiries and complaints, enhancing satisfaction and fostering loyalty.
- Accurately processed transactions using point-of-sale systems.
- Maintained cleanliness and orderliness of the sales floor at all times.
Education
Some College (No Degree) - Fashion Design
College of DuPage
Glen Ellyn, IL07-2026
Skills
- Customer service
- Inventory management
- Team development
- Team leadership
- Retail display management
- Performance evaluation
- Attention to detail
- Visual merchandising
- Effective communication
- Complex problem solving
Certification
- Food Handlers Certificate
- BASSET Certified
Timeline
Supervisor
Edikted
04.2026 - Current
Server
Famous Dave's Bar-B-Que
03.2025 - 07.2025
Barista
Starbucks
10.2024 - 03.2025
Registered Behavior Technician
Action Behavior Centers
02.2024 - 07.2024
Swim instructor/Lifeguard
Big Blue Swim School
10.2023 - 01.2024
Key Leader
Hot Rags
09.2022 - 07.2023
Some College (No Degree) - Fashion Design
College of DuPage