Angela T. Bates
Avondale,AZ
Summary
Experienced healthcare operations leader with over 15 years of responsibilities in pharmaceutical reimbursement services. Proven ability to lead high-performing teams, streamline operational workflows, and drive strategic initiatives that improve patient access and compliance. Adept at cross-functional collaboration, regulatory adherence, and mentoring staff to exceed performance goals. Seeking to leverage industry knowledge and leadership skills in a Manager role to further organizational excellence.
Overview
15
15
years of professional experience
Work History
Operations Supervisor
RxCrossroads By McKesson
Avondale, USA
12.2015 - Current
- Lead a team of frontline specialists, overseeing daily operations productivity, and quality assurance across multiple pharmaceutical support programs.
- Resolve escalated Operation issues from stakeholders, ensuring timely and compliant outcomes.
- Collaborate with internal departments and external stakeholders to optimize coverage strategies and improve patient access and experience.
- Monitor team performance and assign workloads to meet service level agreements (SLAs) and client expectations.
- Partners with Operation manager to ensure compliance with anti-fraud and abuse statutes and regulatory standards.
- Develop and implement standardized procedures that enhance operational efficiency.
- Provide coaching, mentoring, and performance feedback to frontline staff, fostering a culture of accountability, and continuous improvement.
- Maintains a positive and professional environment by fostering a culture of inclusion, respect, courtesy and professionalism.
Operations Support Lead (Unit Coordinator)
RxCrossroads By McKesson
04.2013 - 12.2015
- Served as primary support for frontline staff.
- Monitored daily production metrics and SLA adherence.
Reimbursement Specialist
RxCrossroads By McKesson
06.2010 - 04.2013
- Interacted with public and private payers to secure coverage and reimbursement.
- Attained a wealth of reimbursement knowledge.
Skills
- Operations management
- Compliance auditing
- Quality assurance
- Process optimization
- Data analysis
- Change management
Timeline
Operations Supervisor
RxCrossroads By McKesson
12.2015 - Current
Operations Support Lead (Unit Coordinator)
RxCrossroads By McKesson
04.2013 - 12.2015
Reimbursement Specialist
RxCrossroads By McKesson
06.2010 - 04.2013
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