Angela T. Gould
Riverside,MO
Summary
Demonstrated strong work ethic and adeptness in navigating priorities to achieve task completion through effective interpersonal communication.
Overview
23
23
years of professional experience
Work History
Financial Services Operations Representative
SS&C Technologies
06.2019 - 06.2023
- Facilitated cross-departmental collaboration to ensure timely processing of financial transactions and requests.
- Facilitated processing of client financial representatives and investor requests for transferring, updating, or redeeming alternative investments.
- Facilitated communication by sending and responding to correspondence from internal and external sources.
- Ensured meticulous record keeping and processing of data.
Customer Service Representative
SS&C Technologies
04.2017 - 06.2019
- Interact with customers via telephone with questions, follow up and inquiries.
- Participate in on-going fund, corporate and regulatory training.
- Send correspondence for requested information.
- Assisted in explanation of documents, verbal walk throughs of paper to ensure accuracy and timely processing.
Customer Service Representative
Data Resources
Lenexa, KS
04.2006 - 09.2007
- Resolved customer inquiries efficiently through various communication channels, ensuring high satisfaction levels.
- Trained and mentored new team members on systems and protocols to enhance overall team performance.
- Implemented process improvements that streamlined service delivery and reduced response times significantly.
- Managed complex customer accounts, providing tailored solutions to meet diverse client needs.
Customer Care Representative
Cox Communications
Omaha, NE
05.2000 - 07.2003
- Resolved customer inquiries efficiently, providing accurate information on services and billing issues.
- Assisted in troubleshooting technical issues, enhancing customer satisfaction through effective problem-solving.
- Managed escalated complaints with professionalism, ensuring swift resolutions and fostering positive relationships.
- Collaborated with cross-functional teams to streamline processes, improving overall service quality and response times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Navigated multiple computer systems and applications to find information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
Associate of Science - Accounting
Baton Rouge Community College
Baton Rouge, LA01.2011
Associate of Science - Business Administration And Management
Baton Rouge Community College
Baton Rouge, LA01.2011
Skills
- Performed detailed information gathering to inform analysis and drive effective solutions
- Identified areas for improvement in solutions and applied optimization techniques to achieve better outcomes
- Reviewed and validated data sources to confirm accuracy and support informed decision-making
- Implemented Microsoft solutions to optimize data analysis and reporting processes
- Achieved high levels of cash accuracy through diligent oversight of cash handling processes Enhanced operational efficiency by streamlining cash management practices Contributed to improved customer satisfaction by ensuring prompt and accurate cash transactions
- Achieved improved communication reliability through effective management of telephony systems Enhanced user satisfaction by resolving telephony-related issues promptly Streamlined telephony processes, resulting in increased operational efficiency
- Achieved timely project delivery while maintaining budget constraints through effective team management Enhanced project outcomes by implementing strategic planning and resource optimization Drove team engagement to elevate overall project success
Affiliations
Volunteer with organization to fund raise for children and underserved to help them achieve their life goals.
Timeline
Financial Services Operations Representative
SS&C Technologies
06.2019 - 06.2023
Customer Service Representative
SS&C Technologies
04.2017 - 06.2019
Customer Service Representative
Data Resources
04.2006 - 09.2007
Customer Care Representative
Cox Communications
05.2000 - 07.2003
Associate of Science - Accounting
Baton Rouge Community College
Associate of Science - Business Administration And Management
Baton Rouge Community College