Angela Thomas
Mayfield,KY
Summary
Dynamic customer service professional with a proven track record at Ingrams Water and Air, excelling in complex problem-solving and communication. Recognized for enhancing customer satisfaction through effective issue resolution and feedback implementation, fostering loyalty and repeat business. Adept at managing high-stress situations while maintaining a customer-oriented approach.
Overview
2027
2027
years of professional experience
Work History
Housekeeper
Hampton Inn By Hilton
- Assisted customers with inquiries, ensuring accurate information delivery and timely resolution of issues.
- Utilized CRM software to track customer interactions, enhancing service efficiency and follow-up processes.
- Collaborated with team members to maintain high standards of service during peak periods, improving overall customer satisfaction.
- Identified recurring customer concerns, providing feedback for product improvements and service enhancements.
- Implemented feedback mechanisms to gather insights on customer experiences, driving continuous improvement initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Ingrams Water and Air
Mayfield
10.2023 - Current
- Assisted customers with inquiries, ensuring accurate information delivery and timely resolution of issues.
- Utilized CRM software to track customer interactions, enhancing service efficiency and follow-up processes.
- Collaborated with team members to maintain high standards of service during peak periods, improving overall customer satisfaction.
- Identified recurring customer concerns, providing feedback for product improvements and service enhancements.
- Implemented feedback mechanisms to gather insights on customer experiences, driving continuous improvement initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Cosmetology
West Kentucky Community And Technical College
Paducah, KYHigh School Diploma -
Graves County High School
Mayfield, KY04-1994
Skills
Excellent oral and written communication
Customer service-focused
Customer-oriented
Complex Problem-solving
Timeline
Customer Service Representative
Ingrams Water and Air
10.2023 - Current
Housekeeper
Hampton Inn By Hilton
Cosmetology
West Kentucky Community And Technical College
High School Diploma -
Graves County High School