Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Angela Thompson

Coos Bay,OR

Summary

Dedicated Direct Support Professional with experience at Star of Hope, skilled in client support and time management. Enhanced client wellness through tailored care plans and compassionate assistance. Proficient in first aid and safety, ensuring dignity and privacy while achieving personal goals. Committed to fostering positive relationships and improving quality of life for individuals with disabilities.

Overview

12
12
years of professional experience

Work History

Direct Support Professional

Star oF Hope
03.2025 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Conducted daily documentation of clients' progress and incidents, maintaining accurate and up-to-date records.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.

Driver

Deluxe Medical Transport
05.2021 - 03.2025
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Participated in safety training and workshops, applying learned techniques to daily driving practices.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.

Customer Service Representative

Uhaul Moving And Storage
10.2018 - 03.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Trained new personnel regarding company operations, policies and services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

School Bus Driver

First Student Transportation
09.2013 - 10.2020
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
  • Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
  • Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
  • Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
  • Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
  • Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
  • Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
  • Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
  • Communicated information to parents to promote good communication and transparency.
  • Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.

Education

High School Diploma - General Studies

Taft High School
Taft, CA
06.1984

Skills

  • Time management
  • First aid and safety
  • Behavior redirection
  • Client support

Timeline

Direct Support Professional

Star oF Hope
03.2025 - Current

Driver

Deluxe Medical Transport
05.2021 - 03.2025

Customer Service Representative

Uhaul Moving And Storage
10.2018 - 03.2021

School Bus Driver

First Student Transportation
09.2013 - 10.2020

High School Diploma - General Studies

Taft High School

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Angela Thompson