Angela Timones
Vernon Hills,IL
Summary
Experienced pharmacist with over 10 years of proven success in leading and optimizing pharmacy operations, ensuring patient safety, and delivering superior customer service. Collaborates with healthcare professionals to enhance efficiency, minimize errors, and provide exceptional patient care. Adept at dispensing medication and consistently demonstrates a commitment to excellence.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
Walgreens Boots Alliance
03.2013 - Current
- Led high-performing team of pharmacists and technicians to deliver exceptional patient care and service.
- Recruit, hire and train all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Monitor and manage pharmacy staff performance to maximize productivity and customer satisfaction
- Ensure pharmacy operates in accordance with regulations, company policies and standards. Establish procedures that promotes efficient workflow of pharmacy including assigning roles, coordinating activities, and soliciting team member suggestions.
- Promoted customer-centric approach, resolving complaints and queries promptly and professionally.
- Educate patients on possible drug interactions, potential side effects.
- Recommend OTC devices or medication options to help mitigate individual symptoms.
- Perform clinical and wellness services such as immunizations, diagnostic testing, disease state management and other healthcare services.
- Follow-up with insurance companies and medical providers and participates in 3rd-party audit.
- Follow-up with medical providers’ offices to clarify prescribed medications, dosages, refills, interactions, and allergies to suggest alternative medications, and answer medical provider questions.
- Enhance patient safety with thorough drug utilization reviews and monitoring potential drug interactions daily with each prescription reviews.
- Facilitate community outreach events promoting immunization services to long term senior care facilities and employers.
- OutcomesMTM program tools such as comprehensive medication reviews and targeted intervention program to patient to help ensure patient take right medications to achieve desired results.
- Collaborate with doctors or other health care provider for prior authorization approval from commercial/medicare/medicaid plans.
Immunization Support
Walgreens Boots Alliance
08.2009 - 03.2013
- Support pharmacists from over 8000 Walgreens pharmacies answering clinical and/or policy questions via email/phone regarding immunization services.
- Create and update information on internal websites for Walgreens pharmacist such as clinical, policy and procedure for vaccines.
- Assist in organizing and providing annual flu immunization to corporate employees and stock holders.
- Manage over 100 offsite clinics contracted by the sales team with different employers set up billing and coordinate schedules with the local Walgreens store with employers.
- Assist health testing group with managing Clinical Lab Improvement Amendments (CLIA) license for approved pharmacies.
District Pharmacist
Walgreens Boots Alliance
07.2008 - 06.2009
- Counsel patients and answer their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service.
- Perform pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.
- Review, interpret, and accurately dispense prescribed medications.
- Perform clinical and wellness services such as immunizations, diagnostic testing, disease state management and other healthcare services.
Education
DOCTOR OF PHARMACY -
University of Illinois Chicago
Chicago, IL05.2008
Master of Science - Chemistry
University of Illinois Chicago
Chicago, IL02.2002
Bachelor of Science - BioChemistry
University of Illinois Chicago
Chicago, IL05.2000
Skills
- Customer Service
- Patient education and counseling
- Drug utilization review
- Drug prior authorization
- Medicare and Medicaid prescription billing process
- Comprehensive medication review
- Targeted intervention
- Immunization
- Problem-solving
- Communication
- Staff supervision and training
Certification
- Licensed/registered pharmacist in Illinois
- APhA Immunization Certificate, 06/2008
- CPR and first aid certification
Languages
Korean
Native or Bilingual
Timeline
Pharmacy Manager
Walgreens Boots Alliance
03.2013 - Current
Immunization Support
Walgreens Boots Alliance
08.2009 - 03.2013
District Pharmacist
Walgreens Boots Alliance
07.2008 - 06.2009
- Licensed/registered pharmacist in Illinois
- APhA Immunization Certificate, 06/2008
- CPR and first aid certification
DOCTOR OF PHARMACY -
University of Illinois Chicago
Master of Science - Chemistry
University of Illinois Chicago
Bachelor of Science - BioChemistry
University of Illinois Chicago
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