Angela Torres
Human Resources Coordinator
Chandler,AZ
Summary
Seasoned recruiting professional with forward-thinking, adaptable and detail-oriented approach to meeting employer requirements. Well-versed in job boards and online recruiting techniques. Successful training, supervising and motivating high-performance recruitment teams. Bringing 5 years of experience providing guidance on human resources topics and challenges. Committed to supporting recruitment efforts with focus on engaging and retaining talented staff. Sophisticated in communicating and collaborating effectively by relying on excellent interpersonal skills, high-level emotional intelligence and solid expertise in employee relations.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
HR RECRUITING COORDINATOR
STATESERV MEDICAL
CHANDLER, AZ
05.2021 - Current
- Partner with the HR team and hiring managers to drive the recruiting process forward in a timely and efficient manner.
- Extend employment offer, verified references, assist candidate through screening process, set up and complete onboarding process of new employees.
- Provide information to new employees about benefits, company standards and position specific requirements.
- Maintains records and continued tracking of candidates throughout hiring process in multiple systems which include company HRIS system, assessment platform and screen platform.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
HR ASSISTANT II
COVID RESOURCE CENTER, AMAZON-AEROTEK
CHANDLER, AZ
07.2020 - 05.2021
- Collaborative process that assesses, plans, implements, coordinates, monitors and evaluates the options and services required to meet an associate’s health and human service needs.
- Served as initial contact for associate inquiries about COVID leave of absence.
- Review medical documentation to adjudicate COVID leave in compliance with leave plan, federal & state laws and benefit plans as defined by Amazon.
- Adjust case management organization to associates changes.
- Ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of costumer focus.
- Educate associates with complete and accurate information about HR policy, time off policy, pay impacts, benefits information, and other HR items.
- Managed Zero Hours, Negative Unpaid Time and Engagements among other HR metrics.
- Self-Starter.
- Adaptive.
- Strong Verbal and Written Communication.
- Detail Oriented.
- Time Management.
- Driven.
- Quick Learner.
- Multitask Oriented.
HEALTHCARE RECRUITER
AB STAFFING SOLUTIONS
GILBERT, AZ
06.2019 - 06.2020
- Full cycle recruiting - High volume talent acquisition.
- Build and maintain relationships with healthcare professionals to gain knowledge and generate referrals and sales leads.
- Screen and interview qualified candidates, and stay connected with candidates throughout the entire hiring/ onboarding process.
- Utilized social media sites to recruit new employees.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
- Verified applicant references and employment details.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
RECRUITING MANAGER
COLLEGE NANNIES & TUTORS
MESA, AZ
06.2018 - 04.2019
- Lead the recruit process for multiple positions - High volume talent acquisition.
- Met all deadlines for placements including hard to achieve, high requirement placements.
- Provided the best candidate experience which contributed to a 20% higher retention rate.
- Developed job postings, attended job fairs, and expanded the company’s social media communication to attract new talent.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Adhered to corporate branding requirements when filling positions.
- Utilized in-house applicant tracking software (ATS).
- Implemented weekly strategy sessions with managers to discuss employee reviews, training and events.
- Devised hiring and recruitment policies for 70-employee company.
- Established and maintained contacts with schools, employment agencies and other public organizations to find and attract applicants.
- Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
OPERATIONS SUPPORT & TRAINING SPECIALIST
KRYTERION
PHOENIX, AZ
07.2013 - 05.2018
- Recruited, hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Boarded as Exam Proctor, promoted to Customer Support Tech, in 6 months promoted to Operations Analyst and lastly promoted to Operation Support & Training Specialist.
- Lead the operations support department to successfully develop and implement the departments first operations and training manual.
- Created a department culture initiative which raised employee satisfaction rates by 15% YoY.
- Increased retention rate by 40% with new processes and procedures to ensure staffing needs were met including; scheduling, maintaining reports and processing accurate data.
- Managed and supervised PTO and Sick leave requests in HRIS.
- Performed payroll-related functions including but not limited to processing new hires, terminations, status changes, tax changes, wage garnishments, deductions, and direct deposits in HRIS.
- Utilized a strong working knowledge of time charging policies and procedures to ensure adherence to Federal Labor Laws and organizational policies and procedures.
- Coached and developed 46 employees including 6 supervisors through performance and attendance tracking.
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Collaborated with operations team to provide excellent customer service and foster positive work environment.
- Complied with systems procedures, business processes and company policies to promote workplace safety and quality.
- Established and updated work schedules to account for changing staff levels and expected workloads.
CUSTOMER SERVICE REPRESENTATIVE
LOAN MART, HANFORD
, CA
04.2013 - 07.2013
- Utilized knowledge of all check cashing procedures, rates, and able to identify the various forms.
- Display effective verbal, written, and listening skills with counterparts and clients.
- Accurately accounted for all cash and negotiable equivalents by following all policies and procedures.
CUSTOMER SERVICE REPRESENTATIVE
CHECK N’ GO
HANFORD, CA
06.2012 - 04.2013
- Assisted clients in obtaining payday loans, title loans, installment loans and western union.
- Accurately input data into company and vendor loan systems.
- Participated in local area marketing as defined by supervisor and marketing plans.
Education
Associate of Arts - HUMAN RESOURCES MANAGEMENT
PHOENIX COLLEGE
Phoenix, AZ 01.2020 - Current
Skills
Recruitment strategies
Full cycle recruiting
Candidate pipeline management
Applicant Tracking Systems
Candidate tracking
Public speaking
Human resources policies
Time management
Candidate vetting
Candidate and client relations
New hire orientations
Contract Negotiation
Administrative skills
Assessments and qualifications
UltiPro Recruiting expertise
Background checking
New hire paperwork processing
Websites
Timeline
HR RECRUITING COORDINATOR
STATESERV MEDICAL
05.2021 - Current
HR ASSISTANT II
COVID RESOURCE CENTER, AMAZON-AEROTEK
07.2020 - 05.2021
Associate of Arts - HUMAN RESOURCES MANAGEMENT
PHOENIX COLLEGE
01.2020 - Current
HEALTHCARE RECRUITER
AB STAFFING SOLUTIONS
06.2019 - 06.2020
RECRUITING MANAGER
COLLEGE NANNIES & TUTORS
06.2018 - 04.2019
OPERATIONS SUPPORT & TRAINING SPECIALIST
KRYTERION
07.2013 - 05.2018
CUSTOMER SERVICE REPRESENTATIVE
LOAN MART, HANFORD
04.2013 - 07.2013
CUSTOMER SERVICE REPRESENTATIVE
CHECK N’ GO
06.2012 - 04.2013