Summary
Work History
Skills
Timeline
Generic

Angela Tramontano

Hurt ,VA

Summary

Proven professional with extensive experience at Moore's Electrical & Mechanical, adept in customer service and administrative efficiency. Excelled in conflict resolution and Microsoft Office Suite, enhancing client satisfaction and streamlining operations. Achieved significant improvements in customer loyalty and operational workflows, demonstrating a strong focus on critical thinking and data management.

Work History

CSR

Moore's Electrical & Mechanical
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
  • Streamlined communication between departments, ensuring timely resolution of customer concerns.

Billing Administrator

Moore's Electrical & Mechanical
  • Reviewed and updated billing procedures to enhance workflow.
  • Communicated with clients to clarify billing information and payment terms.
  • Maintained accurate records of customer accounts and billing history.
  • Supported collection efforts by sending reminders and follow-up notices.
  • Generated reports on billing activities and account statuses.
  • Processed billing statements and invoices for timely distribution.
  • Maintained accurate records of clients'' financial transactions, ensuring data integrity within the company''s database.
  • Managed complex billing situations with a high level of professionalism, resolving disputes and maintaining client satisfaction.
  • Maintained strict confidentiality of client financial information, adhering to relevant data protection laws and company policies.
  • Developed customized invoicing templates to meet unique client requirements, enhancing overall customer satisfaction.
  • Trained new hires in company-specific billing procedures, contributing to their successful integration into the team.
  • Continuously sought opportunities for process improvements, staying informed on industry best practices and incorporating them into daily operations.

Administrative Assistant

Moore's Electrical & Mechanical
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.

Skills

  • Customer focus
  • Complaint handling
  • Critical thinking
  • Conflict resolution
  • Computer proficiency
  • Data entry
  • Scheduling
  • Administrative support

Timeline

CSR

Moore's Electrical & Mechanical

Billing Administrator

Moore's Electrical & Mechanical

Administrative Assistant

Moore's Electrical & Mechanical

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Angela Tramontano