Angela Tsames
Lakeside,CA
Summary
A self-directed problem solver with a strong ability to learn new skills. Proven track record of supporting various projects, handling employee relations, and facilitating training programs. Strong collaboration skills and adaptability make well-suited for dynamic work environments.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Human Resources Assistant
Action Boston for Community Development (ABCD)
10.2022 - 09.2024
- Directed calls and collaborated with multiple departments to provide support and assistance to clients in need
- Collected and organized hundreds of evaluations to facilitate annual employee increases
- Processed employee pay increases for 800+ employees
- Managed, documented, and filed Employment Verification requests and PSLF requests efficiently
- Performed office duties and assisted staff with various HR projects
- Responsible for processing New Hires, Terminations, and other HR transactions
- Maintained, Updated, and Audited hard-copy Personnel files
Onboarding Specialist
Commonwealth Care Alliance
11.2021 - 01.2022
- Conducted Medicare/Medicaid outreach calls to individuals with complex needs, ensuring thorough completion of registration. Methodically checked if medications, devices, and doctors were covered for over 80 individuals a day.
- Demonstrated understanding of the community served and multi-tasked effectively
- Collaborated with team members and visiting nurses to provide support and assistance to clients in need.
Poll Inspector
Boston Election Department
11.2015 - 11.2020
- Ensured voter privacy and safety during local and presidential elections
- Trained by the City of Boston in proper PPE use, regulations, and access practices for voters
- Collaborated with the Boston Election Department in Ward 16, Precinct 1 to facilitate smooth polling operations
Hostess Server
The University Club
08.2017 - 04.2020
- Hostess at high-profile, members-only club, greeted and seated members, worked at the front desk
Adjunct English Instructor
Computer Systems Institute
01.2015 - 04.2017
- Taught several classes and provided individual help for onsite homework assignments, graded and corrected homework, and taught 2-hour group lessons for 2 classes twice a week
- Experienced with Beginners, Intermediate and Advanced adult ESL learners
- Proficient with (D2L) Desire2Learn- cloud learning platform, and Gradpro student records administration software
Test Administrator
BDPR (Prometric and Pearson Vue Testing Centre)
06.2015 - 11.2015
- Used Pearson Vue Admissions Manager software to check in and check out test candidates, administered palm scan and other security checks, monitored exams and testing rooms, used Vue Support Services (VSS) to troubleshoot problems and log incident reports
Technical Support Associate
Boston Public Library
02.2012 - 04.2014
- Provided on-the-fly tech support for library patrons on various devices and software
- Assisted with computer access, resume writing, job searching, and troubleshooting
- Helped patrons with eBooks, Google Docs, Facebook, iPads, iPods, MP3 players, and wireless computing
Senior Library Assistant
Boston Public Library
05.2004 - 02.2012
- Oversaw the circulation desk: Received and routed requests, coordinated patrons' reserved items
- Handled high volume of reference requests
- Trained and supervised Shelvers and Circulation Staff
- Took on additional self-directed responsibilities: Spearheaded project to add donated titles to the collection
- Cataloged undocumented items
Audio Visual Technician
Museum of Fine Arts, Boston
01.2000 - 01.2001
- Set up audio and video support for events and lectures, screened videos in the auditorium for the public
A/V Technician
Harvard University
01.1999 - 01.2001
- Set up PA systems, video projectors, made audio and video recordings of lectures and events
- Packed and transported all the equipment needed for the particular job, including back up equipment
- Responsible for equipment testing and inventory
Education
TEFL certification - Teaching English as a Second or Foreign Language/ESL Language Instructor
Boston Academy of English
Cambridge, MA01.2014
CompTIA A+ certification - CompTIA A+ Certification
New Horizons Computer Learning Centers
12.2013
Bachelor's degree - Studio for Interrelated Media
Massachusetts College of Art and Design
12.2001
Skills
- HR Software
- Customer Onboarding
- Library of Congress Classification Cataloging
- Administrative skills
Certification
- Motivating Adult Learners to Persist
- Integrating Technology in the Adult Education Classroom
- Mistakes You Should Avoid at Work
- ELL-U: Principles of Second Language Teaching
- Developing a Learning Mindset
Timeline
Human Resources Assistant
Action Boston for Community Development (ABCD)
10.2022 - 09.2024
Onboarding Specialist
Commonwealth Care Alliance
11.2021 - 01.2022
Hostess Server
The University Club
08.2017 - 04.2020
Poll Inspector
Boston Election Department
11.2015 - 11.2020
Test Administrator
BDPR (Prometric and Pearson Vue Testing Centre)
06.2015 - 11.2015
Adjunct English Instructor
Computer Systems Institute
01.2015 - 04.2017
Technical Support Associate
Boston Public Library
02.2012 - 04.2014
Senior Library Assistant
Boston Public Library
05.2004 - 02.2012
Audio Visual Technician
Museum of Fine Arts, Boston
01.2000 - 01.2001
A/V Technician
Harvard University
01.1999 - 01.2001
CompTIA A+ certification - CompTIA A+ Certification
New Horizons Computer Learning Centers
Bachelor's degree - Studio for Interrelated Media
Massachusetts College of Art and Design
- Motivating Adult Learners to Persist
- Integrating Technology in the Adult Education Classroom
- Mistakes You Should Avoid at Work
- ELL-U: Principles of Second Language Teaching
- Developing a Learning Mindset
TEFL certification - Teaching English as a Second or Foreign Language/ESL Language Instructor
Boston Academy of English
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