Angela Turner
Indianapolis,IN
Summary
Dynamic leader with proven expertise in operations management and team building, honed at CiCis Pizza and other notable companies. Excelled in enhancing employee satisfaction and customer loyalty, achieving streamlined operations. Skilled in problem resolution and operations management, demonstrating significant improvements in efficiency and service quality.
Overview
9
9
years of professional experience
Work History
General Manager
CiCis Pizza
04.2022 - Current
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Assistant Manager
Family Dollar
05.2019 - 04.2022
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
House Keeping
Accurate Cleaning
06.2015 - 07.2018
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Collaborated with housekeeping to ensure timely room availability and optimal guest experience.
- Streamlined housekeeping processes for increased efficiency, ensuring timely completion of tasks.
- Practiced excellent housekeeping to maintain accident-free workplace.
Education
High School Diploma - High School
Perry Merdian
Indianapolis, IN05.1995
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
Timeline
General Manager
CiCis Pizza
04.2022 - Current
Assistant Manager
Family Dollar
05.2019 - 04.2022
House Keeping
Accurate Cleaning
06.2015 - 07.2018
High School Diploma - High School
Perry Merdian